Centralized Scheduler, Cardiovascular Outpatient Practice

UNC Health; Hendersonville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Pardee UNC Health Care in Hendersonville is seeking a Centralized Scheduler to coordinate and schedule clinical visits across a wide range of services. You will collaborate with patients and the care team to align appointments with clinical needs and resource availability.

The role involves reviewing orders received by phone/fax, entering data into the EMR scheduling system, and guiding patients through scheduling. This onsite, full-time position supports high-quality patient care.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Experience or training in medical terminology.
• Experience performing in a customer service role.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax and inputs information into EMR scheduling system.
• Interviews patients to obtain and input history, demographics, and insurance details into EMR scheduling system.
• Schedules patients to appropriate clinical resources according to documented criteria.
• Coordinates visits with patient and care team, informs patient of time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage and integrates wait-listed orders.

Skills

Customer service

Medical terminology

Communication

Education

Associate’s degree

Tools

EPIC EMR

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
• Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

Required

Other information:

• Associate’s degree or an equivalent combination of education and experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Preferred

• Working knowledge of CPT and ICD-9/ICD-10 coding.
• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
• Experience working in a radiology setting
• Experience scheduling clinical resources such as radiology exams
• Experience or education in medical terminology

Job Details

• Legal Employer: Pardee - HCHC
• Entity: Pardee UNC Health Care
• Organization Unit: Cardiology Hendersonville
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: JUSTICE MOB
• Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.