Automotive Service Advisor & Customer Care Expert

Sunset Auto Family; Sumner (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Retirement plan with company match

Job summary

Sunset Auto Family in Sumner, WA is seeking a Service Advisor to join our automotive service team. You will inspect vehicles, reference service history, and accurately identify customer service needs to ensure quality recommendations and timely completion.

Candidates should have experience as an automotive service advisor/writer, excellent communication skills, and the ability to work within a process-driven team. Comprehensive training and competitive benefits accompany this opportunity.

Qualifications

• Experience as automotive service advisor/writer is required.
• Strong verbal and written communication skills are essential.
• Ability to work well in a process-driven environment with a dedicated team.
• Familiarity with vehicle service terms and automotive functions.

Responsibilities

• Inspect vehicle and reference service history to identify and verify customer’s service needs.
• Promote appropriate services, parts, and accessories by understanding product requirements.
• Demonstrate behavior aligned with the company’s values in all interactions.
• Provide accurate cost and time estimates and obtain customer authorization.

Skills

Automotive service advising

Communication skills

Team collaboration

Vehicle service terminology

Job description

Sunset Auto Family in Sumner, WA is seeking a Service Advisor to join our automotive service team. You will inspect vehicles, reference service history, and accurately identify customer service needs to ensure quality recommendations and timely completion.

Candidates should have experience as an automotive service advisor/writer, excellent communication skills, and the ability to work within a process-driven team. Comprehensive training and competitive benefits accompany this opportunity.