Ambulatory Patient Access Representative - Behavioral Health Westerville

Nationwide-Children; Sharon (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Clerk to greet and register patients, answer calls, schedule appointments, and pull/file medical charts as needed. This role emphasizes strong customer service and administrative skills in a fast-paced clinic setting.

The position requires a High School Diploma or equivalent, CPR certification as determined by management, and about one year of health care experience; an Associate’s Degree is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Associate’s Degree is preferred.
• CPR certification may be required depending on role.

Responsibilities

• Greet and register patients in registration areas.
• Answer telephone calls, schedule appointments, and pull/file medical charts as indicated.
• Maintain open communication with Patient Access and clinical staff.

Skills

Computer skills

Administrative skills

Customer service

Education

High School diploma or equivalent

Associate’s Degree (preferred)

Job description

Overview

40 hours/ week - M-F 7:30a - 4p

Job Description Summary: Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures.

• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required.

Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills with the ability to navigate most current technology systems.

Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required,
• Lifting / Carrying: 0-10 lbs,
• Lifting / Carrying: 11-20 lbs,
• Loud Noises,
• Pushing / Pulling: 26-40 lbs,
• Pushing / Pulling: 41-60 lbs,
• Reaching above shoulder,
• Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment,
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it.

Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share.

We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.