Case Management Assistant

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH, is seeking a full-time, on-site Discharge Coordinator to support safe, timely patient discharges and care coordination by coordinating communication, scheduling, and collaboration among patients, families, and multidisciplinary care teams.

The role involves scheduling inpatient and outpatient services, communicating admissions and appointments, and ensuring compliance with privacy and safety standards.

Qualifications

• Knowledge of current medical terminology.
• Knowledge of payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment and manage multiple tasks effectively.
• Demonstrated effectiveness in working with multi-disciplinary teams.

Responsibilities

• Assist with scheduling of inpatient and outpatient services, tests, procedures, and follow-up appointments.
• Communicate with patients and families regarding admissions and appointments and connects them with appropriate resources.
• Collaborate with multidisciplinary teams to ensure cohesive discharge planning and effective communication throughout the discharge process.
• Obtains required information from patients, caregivers, healthcare providers, and other external teams.
• Assist with completing required documentation such as FMLA forms and obtaining payer authorizations for medications, equipment, and services related to post-discharge care.
• Monitors related metrics and assists with data gathering to support process and patient care improvements.
• Ensures compliance with regulatory and organizational privacy and safety standards.

Skills

Medical terminology

Payer negotiations & authorizations

Communication skills

Multidisciplinary teamwork

Time management

Education

Associate's Degree or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Overview: Monday - Friday, 8am - 5pm, onsite 40 hours/week Full-Time, Benefits Eligible Job Description Summary: Supports safe, timely, and efficient patient discharges and care coordination by facilitating communication, scheduling, and collaboration among patients, families, and multidisciplinary care teams.

Job Description

• Assists with the scheduling of various inpatient and outpatient services, including tests, procedures, and follow-up appointments.
• Communicates with patients and families regarding admissions and appointments and connects them with appropriate resources.
• Collaborates with multidisciplinary teams to ensure cohesive care planning and effective communication throughout the discharge process.
• Obtains required information from patients, caregivers, healthcare providers, and other external teams.
• Assists with completing required documentation such as FMLA forms and obtaining payer authorizations for medications, equipment, and services related to post-discharge care.
• Monitors related metrics and assists with data gathering to support process and patient care improvements.
• Ensures compliance with regulatory and organizational privacy and safety standards.

Education Requirement

Associate's Degree, or equivalent education and experience, required.

Skills

• Knowledge of current medical terminology.
• Knowledge of payer negotiations and authorization requirements.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced clinical environment and manage multiple tasks effectively.
• Demonstrated effectiveness in working with multi-disciplinary teams.

Experience

• Experience in an inpatient or outpatient clinical setting, preferred.
• Experience with electronic medical records, preferred.

Physical Requirements

• OCCASIONALLY: Chemicals/Medications, Communicable Diseases and/or Pathogens, Decision Making, Loud Noises, Problem solving
• FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Sitting, Standing, Walking
• CONTINUOUSLY: Audible speech, Hearing acuity, Interpreting Data, Seeing – Far/near

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.