Scheduling Coordinator - North Seattle Orthodontics

Clear Destination Inc.; Seattle, Northern (WA, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

401(k) with employer matching

Employee assistance program

Free orthodontic treatment for you and

Family members

Uniform allowance

Job summary

North Seattle Orthodontics in Seattle, WA is seeking a patient-centered coordinator to manage scheduling, insurance verifications, and AR tasks in a collaborative environment.

You will play a key role in welcoming patients, coordinating appointments, and communicating with referring dentists while maintaining accurate records. A four-day workweek and competitive benefits support work-life balance.

Qualifications

• Dental or orthodontic office experience preferred.
• Experience in orthodontic or general dental clinic is an asset.
• Proficiency with Microsoft Office suite; orthodontic management software is an asset.
• Exceptional interpersonal and communications skills (verbal and written).
• Keen attention to detail and time management.

Responsibilities

• Welcome patients with warmth and enthusiasm to set the tone for their journey.
• Schedule appointments for new and returning patients using templates.
• Confirm reminders, follow up on unconfirmed appointments, and reschedule no-shows.
• Ensure the schedule accounts for doctor time and communicate changes with the clinical team.
• Generate correspondence for referring dentists and maintain patient records.
• Verify insurance benefits prior to exams and process related payments.
• Follow up on non-paid claims and manage overdue accounts to maximize collections.

Skills

Customer service

Interpersonal communication

Time management

Attention to detail

Tools

Microsoft Office

Orthodontic software

Job description

What Sets Us Apart

At North Seattle Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package including health, dental, and vision insurance, health spending account, 401(k) with employer matching, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance. $23.00 to $28.00 per hour.
• Work-Life Balance: Enjoy a 35-hour, four-day workweek with a rotating schedule (Tues/Wed weekly, select Thurs/Fri, and one admin Monday as scheduled).

How You’ll Make an Impact

• Creating Exceptional First Impressions – Welcome new patients with warmth and enthusiasm, setting the tone for their orthodontic journey.
• Patient Appointment Scheduling – managing appointments for new and returning patients utilizing the appropriate scheduling templates.
• Patient Appointment Status – Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Practice Growth – Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.
• Professional Communication – Generate correspondence for referring dentists and maintain detailed patient records.
• Insurance Verifications – Verifying the patient’s health insurance benefits prior to patient arriving for exam, entering insurance data in Practice Management System, processing insurance payments and refunds, submitting documentation to insurance companies and/or Clearing House.
• Accounts Receivable/Collections – Following up on non-paid insurance claims, managing late payments and overdue accounts, manage and follow up with all AR accounts by following up with delinquent accounts, renegotiate financial agreements as needed to maximize collections.

The Teammate We’re Looking For

• Dental or orthodontic office experience preferred.
• Experience working in an orthodontic or general dental clinic is an asset.
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

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