Scheduling Coordinator — Impactful Home Care

Senior Helpers of East Columbia; Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Short-term Disability

Long-term Disability

Paid Time Off

Next Day Pay

Bonus structure

Job summary

Senior Helpers of Columbia seeks a Schedule Coordinator to manage caregiver assignments for clients, ensuring timely care plans and smooth daily operations. The role emphasizes customer service, multitasking, and teamwork within a supportive environment.

The successful candidate will coordinate scheduling, respond to changes, and maintain strong communication with clients and caregivers, contributing to a high quality of home care services.

Qualifications

• High School Diploma or GED is required; Associate’s degree preferred.
• Previous experience in customer service preferred.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.

Responsibilities

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call phone duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

Skills

Customer service

Scheduling

Logistics

Communication skills

Team player

Problem solving

Education

High School Diploma or GED

Associate’s degree

Job description

Senior Helpers of Columbia seeks a Schedule Coordinator to manage caregiver assignments for clients, ensuring timely care plans and smooth daily operations. The role emphasizes customer service, multitasking, and teamwork within a supportive environment.

The successful candidate will coordinate scheduling, respond to changes, and maintain strong communication with clients and caregivers, contributing to a high quality of home care services.