Scheduling Coordinator II

Boston Children's Hospital; Boston (MA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Dental insurance

Vision insurance

401(k) / 403(b)

Pension

Tuition assistance

License reimbursement

Cell phone discounts

T-passes discounts

Job summary

Boston Children's Hospital is seeking a Health Services Clerk to schedule appointments across multiple areas, register patients in EPIC, verify demographics and insurance information, and route calls with courtesy and accuracy.

You will work Monday–Friday, 8:00am–4:30pm, with hybrid work options after orientation. The role requires strong organization, HIPAA compliance, and teamwork in a fast-paced hospital setting.

Qualifications

• High School Diploma / GED required.
• One year healthcare admin experience.
• HIPAA compliance and patient privacy standards.

Responsibilities

• Schedule appointments/procedures across the enterprise in multiple areas, coordinating with providers, locations, and families.
• Collect, verify, and process patient demographics, insurance/payment, and referral information.
• Screen patients for contraindications and update scheduling information as needed.
• Answer, screen, and route telephone calls following departmental guidelines.
• Create registration and check-in for patients in EPIC and support front-desk activities.

Skills

Communication

Teamwork

Patient scheduling

Attention to detail

HIPAA compliance

Education

High School Diploma / GED

Tools

EPIC

Job description

Position Summary/ Department Summary

Schedules patients in multiple areas for appointments or procedures. Collects, verifies, and records required information, screens patients according to departmental policies, and enters information accurately into hospital and departmental computer systems. Registers and checks in patients and monitors the workflow in the waiting room. Answers, screens, and routes telephone calls and performs general office support. May complete work necessary for pre-authorizations and/or referrals. Communicates effectively and promotes teamwork.

Key Responsibilities

• Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following department scheduling guidelines. Responds to patient's concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary.
• Collects, verifies, records and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
• Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when needed. Updates screening/scheduling information, when necessary.
• Answers, screens and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.
• Creates registration and performs check-in for patients in EPIC. Performs responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.
• Works with others to promote and encourage each person's contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.
• Should be able to work independently with some supervision.

Schedule

Monday - Friday: 8:00am -4:30pm

Hybrid - 2 days/week in either Boston or Needham office

Minimum Qualifications

Education

High School Diploma / GED required

Experience

One (1) year healthcare admin experience

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.