Scheduling Coordinator

Boston Medical Center (BMC); Boston (MA); On-site; USD 28,929 - 39,950; Full time

Job summary

Boston Medical Center in Boston, MA is seeking a Scheduler to manage outpatient and applicable inpatient appointments, coordinating with Interpreter Services, Anesthesia, Cardiology and other departments to optimize patient access and satisfaction.

You will enter demographic and clinical data into the Radiology Information System, obtain pre-authorizations, and support documentation flow, while maintaining records and responding to inquiries.

Qualifications

• High school diploma or GED required with 1-2 years of scheduling experience.
• Proficiency in English reading/writing and patient documentation.
• Strong attention to detail and ability to coordinate with multiple departments.

Responsibilities

• Plans daily schedule for outpatient and applicable inpatient appointments.
• Enters demographic and procedure data into RIS and disseminates forms.
• Obtains pre-authorizations for exams and communicates with departments.
• Handles incoming calls and reschedules when needed.

Skills

Interpersonal skills

Attention to detail

English communication

Interdepartmental coordination

Education

High school diploma or GED

Tools

Radiology Information System (RIS)

Scheduling software

Job description

Reporting to the Practice Manager or Administrative Manager, schedules all required (outpatient and applicable inpatient) appointments/exams/procedures for the department and coordinates supporting services as required (Interpreter Services, Anesthesia, Cardiology etc.) Prioritizes patient access, patient satisfaction and department operations throughout all aspects of work. Ensures appropriate copying and distribution of required documentation, including but not limited to, orders, request forms and insurance documentation. Maintains records and files; prepares reports, as needed. Fields faxes and phone calls from provider offices, inpatient floors/units, reading rooms, community health centers and patients, and completes all necessary scheduling requests, inclusive of add-on exams. Obtains and documents pre-authorizations for all medical exams and procedures that require it.

Essential Responsibilities / Duties

• Plans the daily schedule of the assigned modality ahead of time, in accordance with department scheduling policy and procedures. Follows managerial direction to maximize utilization of the assigned modality to prevent scheduling conflicts and meet the needs of the in-patients, out-patients and referring clinician and hospital floors/units.
• Obtains and enters out-patient demographic information and procedure data, including patient diagnosis and reason for test as well as the appropriate exam, into the Radiology Information System and Hospital Medical Record. Disseminates patient information and department request forms to appropriate departments and patient care areas.
• Reviews the Department Request forms for the upcoming days to ensure every scheduled appointment has the appropriate request, complete with clinical information, patient demographics and clinician signatures to ensure data accuracy. Provides the necessary paperwork to the designated radiologist, two or more days in advance of the appointment, for protocol preparation.
• Assists department with emergency re-scheduling due to equipment down or other events.
• Assists with incoming calls, add on-cases, and answers questions as appropriate.
• Maintains records and files, as needed. Prepares reports relative to daily schedules, as needed.
• Other duties and responsibilities as assigned. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• High school/ GED and 1-2 years of experience, or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

• Requires the ability to read and write in English.
• Requires interpersonal skills necessary to obtain and exchange factual information.
• Requires the ability to maintain working relationships with physicians and staff at all times.
• Requires the ability to pay close attention to details.

Compensation Range

$20.67- $29.09

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans