Patient Experience Representative - Adolescent Medicine

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Child care subsidy

Student loan subsidy

Paid time off

403(b) plan

Tuition reimbursement

License reimbursement

Cell phone discount

T-pass discount

Job summary

Boston Children’s Hospital is seeking an Administrative Support Specialist to assist the clinical service's operations and enhance patient experience by coordinating services for patients and families.

Under supervision, you will perform administrative tasks, maintain schedules, and provide courteous, efficient service while supporting hospital operations and participating in initiatives to improve processes.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Ability to work with diverse internal and external constituencies.
• Ability to provide empathetic customer service in challenging interactions.

Responsibilities

• Provide positive and effective customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Greet and direct patients, families and visitors; monitor daily schedule.

Skills

Communication skills

Empathy

Coordination abilities

Interpersonal skills

Education

High school diploma/GED

Job description

Position SummaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Position SummaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Schedule will be between 8:30am and 5:30pm Monday through Friday with evening shifts from 11:30am to 7pm every other Tuesday and Thursday

Education

Minimum qualifications

• A high school diploma/GED

Experience

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.