Scheduling Coordinator- Home Care

Senior Helpers – Milford & Providence; Milford (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus programs

Career advancement

Competitive pay

Performance bonus

Job summary

Senior Helpers – Milford & Providence is seeking an in-office administrator to coordinate caregiver scheduling, recruit staff, and manage client care plans in Milford, MA. You will work under supervision and collaborate with the Client Services Manager to ensure top-quality in-home care.

The role requires strong communication, multi-tasking, and dedication to dependable service. This full-time, in-person position offers career advancement and performance-based rewards.

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Team player with excellent verbal and communication skills.
• Experience using telephones with multiple lines and multi-tasking.
• Excellent problem-solving abilities under pressure.
• Strong attention to detail and reliability.

Responsibilities

• Select, schedule, and coordinate caregivers based on care plans.
• Maintain scheduling for next business day/weekend.
• Maintain caregiver files and licensing/insurance records.
• Audit timecards to ensure hours match schedules.
• Enter applicant and employee data into the information system.
• Oversee recruiting, interviewing, and orientation of personnel.
• Represent the company at job fairs and community events.
• Participate in on-call after-hours rotations.

Skills

Staffing experience

Customer service

Healthcare staffing

Communication skills

Multi-line phone

Problem solving

Attention to detail

Job description

Benefits and Compensation:

• Competitive Pay –FULL TIME POSITION
• Personally rewarding work environment
• Career Advanced Opportunity
• Bonus and rewards programs to earn more!

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the owner and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or "call-outs" arise. Company schedule must be complete for the next business day/weekend before leaving for the day.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Well SkyCollects new documents as directed, notifies CM when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Inputs complete applicant and employee information into Information System and maintains compliant personnel files.
• Oversees recruiting, interviewing, testing, selection, placement and orientation of all new personnel.
• Represents company at internal and external job fairs, college campuses, personnel agencies, business professional groups, and other locations throughout the community.
• Participates in on-call after hours telephone rotation, including weekends and holidays.

Qualifications:

• Minimum of one year in a staffing/recruiting position.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.
• Excellent attention to detail.
• Must pass a criminal history background check.

What Employees are Saying:

• 95% of employees reported that they feel their work has special meaning and "is not just a job"
• 94% of employees reported that they were made to feel welcome when they joined Senior Helpers
• 93% of employees reported that management trusts people to do a good job without watching over their shoulders.

About the Company:

Since 2002, Senior Helpers® is the nation's premier provider of in-home senior care, with locations all across the country. Senior Helpers has rapidly built a reputation for providing the best in dependable, consistent and affordable non-medical senior care services. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Compensation Package:

• Performance bonus

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Milford, MA 01757 (Preferred)

Ability to Relocate:

• Milford, MA 01757: Relocate before starting work (Required)
• Providence RI 02908

Work Location: In person