Scheduling Coordinator- Home Care

Senior Helpers; Milford (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Career advancement

Performance bonus

Competitive pay

Job summary

Senior Helpers Milford, MA is seeking an organized scheduling and staffing coordinator to manage caregivers, align assignments with care plans, and maintain profit margins on each case.

You will handle caregiver scheduling, recruit and orient new staff, audit timecards, and represent the company at local events and job fairs. A strong background in customer service and healthcare staffing is preferred, with the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of one year in staffing/recruiting.
• Experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Excellent verbal and written communication; ability to multitask.

Responsibilities

• Select, schedule, and coordinate caregivers based on care plans.
• Maintain scheduling of caregivers and resolve conflicts; prepare schedule for next day/weekend.
• Oversee recruiting, interviewing, testing, and orientation of new personnel.
• Represent the company at job fairs and community events.
• Participate in on-call after-hours rotation, including weekends and holidays.

Skills

One year staffing/recruiting

Customer service experience

Healthcare staffing knowledge

Communication skills

Multitasking and adaptability

Job description

Seniors Helpers is currently accepting applications and we want you!

Benefits and Compensation:

• Competitive Pay - FULL TIME POSITION
• Personally rewarding work environment
• Career Advanced Opportunity
• Bonus and rewards programs to earn more!

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the owner and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Well Sky Collects new documents as directed, notifies CM when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Inputs complete applicant and employee information into Information System and maintains compliant personnel files.
• Oversees recruiting, interviewing, testing, selection, placement and orientation of all new personnel.
• Represents company at internal and external job fairs, college campuses, personnel agencies, business professional groups, and other locations throughout the community.
• Participates in on-call after hours telephone rotation, including weekends and holidays.

Qualifications:

• Minimum of one year in a staffing/recruiting position.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment.
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.
• Excellent attention to detail.
• Must pass a criminal history background check.

What Employees are Saying:

• 95% of employees reported that they feel their work has special meaning and “is not just a job”
• 94% of employees reported that they were made to feel welcome when they joined Senior Helpers
• 93% of employees reported that management trusts people to do a good job without watching over their shoulders.

About the Company:

Since 2002, Senior Helpers® is the nation's premier provider of in-home senior care, with locations all across the country. Senior Helpers has rapidly built a reputation for providing the best in dependable, consistent and affordable non-medical senior care services. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type:

Full-time

Compensation Package:

• Performance bonus

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Milford, MA 01757 (Preferred)

Ability to Relocate:

• Milford, MA 01757: Relocate before starting work (Required)
• Providence RI 02908

Work Location:

In person