Scheduling Coordinator - Full Time

Northwestrehab; Las Vegas (NV); On-site; USD 21,000 - 22,000; Full time

Job summary

Smith Therapy Partners is seeking a full-time Scheduling Coordinator at our W Alta location in Las Vegas. Starting hourly wages range from $15.00 to $16.00, depending on scheduling experience.

Shift is Monday–Friday, 7:30am–4:30pm, with bilingual English/Spanish strongly preferred but not required. The role involves handling inbound/outbound calls, data entry into EMR, understanding insurance benefits, and coordinating Initial Evaluation and five follow-up visits.

Qualifications

• Analyze referrals to place calls and enter data into EMR.
• Understand insurance benefits and prior authorizations for scheduling.
• Coordinate appointment times for Initial Evaluation and five follow-up visits.
• Demonstrate strong communication and customer service skills.
• Ability to work with urgency to meet deadlines.
• Self-starter with minimal direction and proactive attitude.
• Time management and conflict management abilities.
• Team collaboration and rapport building.

Responsibilities

• Answer inbound new patient calls and place outbound calls from referrals.
• Enter data into EMR and manage scheduling workflow.

Skills

Data entry

Scheduling

Insurance authorizations

Communication

Customer service

Bilingual English/Spanish

EMR

Time management

Problem solving

Organization

Education

High school diploma

College degree a plus

Job description

Starting Hourly: $15.00 - $16.00 per hour depending on medical scheduling experience.

Smith Therapy Partners has been the premier provider for outpatient orthopedics servingLas Vegas, Henderson,and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapistswhoare honored and delighted to help patients reach their goals.

Currently, we are looking for a full time Scheduling Coordinator for our W Alta location in Las Vegas.

Schedule needed: Monday - Friday 7:30am - 4:30pm
*Bilingual in English & Spanish is strongly preferred but not required

PRINCIPAL ACCOUNTABILITIES

Answering Inbound new patient calls and placing Outbound new patient calls from faxed referrals.

Knowledge, Skills, and Abilities

• Analysis of incoming referrals to place calls and perform accurate data entry into our EMR.
• Understanding of Insurance benefits and authorizations for obtaining prior to scheduling if required
• Collaboration, Communication Skills, Interpersonal Skills, Technical and Scheduling skills to assist patients with appointment time and date for Initial Evaluation and the 5 following visits.
• Thorough knowledge of problem-solving methodologies.
• Ability to organize and prioritize various demands.
• Strong communication skills.
• Strong customer service skills.
• Action oriented and driven for results.
• A self-starter and to work with minimal direction.
• Ability to work with a sense of urgency to meet deadlines.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to delegate and communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to practice time management, timely decision making, and conflict management.
• Commitment to company core values.

Education

High school diploma
College a plus, but not mandatory if meeting experience requirements

Experience

at least two years of relevant work experience and the skills necessary for the position

Language

Bi-lingual / Spanish preferred

Physical Requirements and Working Conditions

Requires prolonged standing, sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity enough to operate a keyboard, mouse, photocopier, telephone, calculator, and other office equipment.