Medical Receptionist - Full Time

Northwestrehab; Las Vegas (NV); On-site; USD 21,000 - 22,000; Full time

Job summary

Smith Therapy Partners in Las Vegas is seeking a full-time Medical Receptionist at our S Eastern Ave location. The role requires bilingual English and Spanish, as well as proficiency in Microsoft Office and a practice management system (Raintree PMS). Responsibilities include greeting patients, answering phones, scheduling visits, and maintaining HIPAA compliance.

Shift: Mon-Fri 7:00am–3:00pm. Minimum education is a high school diploma or equivalent.

Qualifications

• Bilingual in English & Spanish required.
• Proficient in Microsoft Office; Raintree PMS experience is a plus.
• Strong customer service and relationship-building skills.
• Ability to maintain confidential documents and multi-task in a clinical setting.

Responsibilities

• Greet patients and coordinate front-desk activities with care and professionalism.
• Answer phones, greet patients, and manage voicemails; maintain call answer rate >85%.
• Schedule initial evaluations and follow-up visits per plan of care.
• Adhere to HIPAA policies and procedures; escalate issues to leadership as needed.

Skills

Bilingual (English & Spanish)

Customer service

Active listening

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Starting hourly: $15.00 - $16.00 per hour depending on Medical Receptionist experience

Smith Therapy Partners, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingLas Vegas, Henderson,and surrounding communitiesfor over 20 years.

We are known for providing the highest quality care for our patients and our team ofhighly skilledphysical therapistswhoare honored and delighted to help patients reach their goals.

Currently, we are looking for a full time Medical Receptionist for our S Eastern Ave. location in Las Vegas.

Schedule: Monday - Friday 7:00am - 3:00pm

*Bilingual in English & Spanish required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience

Education

High School diploma or equivalent (Must be 18+)

Experience

Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.