Scheduling Coordinator - Front Desk

Miller Orthodontics; Grand Rapids (MI); On-site; USD 22,041 - 28,929; Full time

Job summary

Miller Orthodontics in Grand Rapids, MI is seeking a Front Desk Scheduling Coordinator to welcome patients, answer phones, and manage appointments with accuracy. You will help maintain a smooth patient flow and support providers with scheduling and records management.

Ideal candidates bring strong customer service, organizational skills, and attention to detail. orthodontic experience is a plus but not required; training and growth opportunities are provided in a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in receptionist/front desk/customer service roles preferred.
• Orthodontic experience appreciated but not required.

Responsibilities

• Greet patients warmly and provide an exceptional front desk experience.
• Answer phones professionally and assist patients with scheduling questions.
• Schedule and coordinate patient appointments with accuracy and attention to detail.
• Verify appointment information and obtain necessary authorizations.
• Prepare and send required medical records and physician orders for scheduled appointments.
• Help manage patient flow to keep the office running smoothly.
• Maintain accurate scheduling records and communicate scheduling updates with providers and team members.
• Keep the reception area organized, welcoming, and professional.
• Collaborate with physicians and teammates to resolve scheduling questions and ensure patient care follow‑thru.
• Participate in ongoing training and professional development.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Organization

Attention to detail

Dependability

Professional appearance

Microsoft Office

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Do you enjoy helping people, staying organized, and creating a welcoming experience? We're looking for a friendly, dependable, and customer-focused Front Desk Scheduling coordinator to join our growing ortho team. In this role, you'll be helping patients feel comfortable while ensuring appointments and schedules run smoothly in our practice.

If you thrive in a fast-paced environment, enjoy interacting with people, and take pride in delivering outstanding customer service, we'd love to meet you!

What You\'ll Do

• Greet patients warmly and provide an exceptional front desk experience
• Answer phones professionally and assist patients with questions and scheduling needs
• Schedule and coordinate patient appointments with accuracy and attention to detail
• Verify appointment information and obtain necessary authorizations
• Prepare and send required medical records and physician orders for scheduled appointments
• Help manage patient flow to keep the office running efficiently
• Maintain accurate scheduling records and communicate scheduling updates with providers and team members
• Keep the reception area organized, welcoming, and professional
• Collaborate with physicians and teammates to resolve scheduling questions and ensure excellent patient care follow‑thru
• Participate in ongoing training and professional development

Why You\'ll Love Working With Us

We believe our team members deserve great benefits and opportunities to grow. In addition to competitive hourly pay, we offer:

• Monthly bonus opportunities
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Benefits begin on your first day of employment for eligible team members

Successful candidates will have:

• Outstanding customer service and interpersonal skills
• A warm, friendly, and compassionate personality
• Strong communication skills, both written and verbal
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Dependability and a strong work ethic
• Professional appearance and demeanor
• Comfortable using Microsoft Office and web-based applications
• Excellent telephone etiquette and confidence speaking with patients
• Ability to remain calm and efficient in a busy office environment

Qualifications

• High school diploma or equivalent required
• 1–3 years of experience in a receptionist, front desk, customer service, medical office, or administrative support role preferred
• Orthodontic experience appreciated but not required

Why You\'ll Be Successful

This position is perfect for someone who has experience as a receptionist, retail customer service representative, or office coordinator and enjoys building positive relationships with people every day.

Join a team that values compassion, teamwork, professionalism, and exceptional service. We look forward to welcoming someone who will help create a positive experience for every patient who walks through our doors.

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