Patient Ambassador (Phones, Scheduling, Admin, Customer Service)

Kozlowski DePascale Orthodontics; East Lyme (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical coverage (Medical/Rx)

Dental coverage

Vision coverage

401(k) retirement plan

Flexible spending accounts

Health savings accounts

Employee assistance program

Job summary

Kozlowski DePascale Orthodontics in East Lyme, CT is building a pool of candidates for our Patient Ambassador role. This essential position manages patient intake, schedules appointments, and handles a high volume of calls while delivering outstanding customer service in a fast-paced practice.

The role requires strong organization, communication, and reliability, with the opportunity to join a collaborative team across our East Lyme and New London offices.

Qualifications

• Understanding of best practices in schedule coordination and patient intake.
• Excellent written and oral communication skills.
• Compassion and high level of service for patients, parents, and staff.
• Integrity and reliability in work.
• Ability to organize tasks and meet deadlines.
• Professional manner and appearance at all times.
• Telephone etiquette and information gathering skills.

Responsibilities

• Be the front-facing patient liaison for the practice.
• Schedule, authorize and send pertinent medical records/orders for appointments.
• Handle a high quantity of patient phone calls.
• Deliver excellent customer service to patients.
• Coordinate patient schedule and flow for the practice with accuracy.
• Be receptive to training and coaching on best practices.
• Maintain an organized workspace.
• Coordinate with team members and doctors for scheduling issues.

Skills

Phone etiquette

Patient intake

Schedule coordination

Customer service

Attention to detail

Organizational skills

Communication skills

Professional appearance

Reliability

Education

1-3 Years Relative Experience

Job description

East Lyme & New London, CT

This listing is to gather a pool of candidates for our next opportunity. We do not have a current opening, but applicants will receive an opportunity to come in for an open house and meet the team and be shortlisted for our next available opening.

** NO PHONE CALLS, PLEASE.

Summary of Position:

The Patient Ambassador is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

• Be the front-facing patient liason for the practice
• Schedule, authorize and send pertinent medical records/orders for appointments
• Handle a high quantity of patient phone calls
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• 1-3 Years Relative Experience

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow thislink .

This position is FULL TIME, with the hours of Monday-Friday 7:30am-5pm.

This position works between our (2) offices in East Lyme and New London.

This position is heavily customer service focused both in person and over the phone. In addition, this position has a high volume of phone answering.

As part of our hiring process, we require all applicants to be screened through a background check and skills assessment.

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