Orthodontic Treatment Coordinator

Campbell, Covington, and Icenhour Orthodontics; Wilmington (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

FSA/HSA

Employee Assistance Program

Job summary

Campbell, Covington, and Icenhour Orthodontics is seeking a dynamic Treatment Coordinator in Wilmington, NC. You will engage prospective patients, educate them on options, and guide families through the orthodontic journey to achieve high treatment acceptance.

The role emphasizes customer experience, consultative selling, and relationship-building, with training provided on dental knowledge and a strong bonus potential.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of sales experience preferred.
• Customer service or sales background in dental/orthodontic setting is a plus.
• Excellent written and verbal communication skills.
• Professional appearance and dependable attendance.

Responsibilities

• Educate patients on treatment options and guide them to start treatment.
• Educate and discuss treatment process, costs, insurance, and financing.
• Convert consultations into treatment starts and meet sales goals.
• Solicit referrals and track patient satisfaction after treatment.
• Contact patients about fees and confirm appointments; ensure clearance for treatment.

Skills

Sales experience

Customer service

Communication skills

Telephone skills

Dental knowledge (preferred)

Education

High School Diploma, GED or equivalent

Job description

The Treatment Coordinator is a dynamic sales professional and one of the most influential roles within our practice. As the first point of contact for prospective patients, you'll build relationships, understand each patient's needs, and confidently guide them through their orthodontic journey.

Success in this role comes from creating an exceptional customer experience while educating patients on treatment options, overcoming objections, and helping families make confident decisions about their smile. You'll leverage your sales skills and consultative approach to drive treatment acceptance, support business growth, and foster long-term patient relationships.

If you're passionate about connecting with people, thrive in a goal-oriented environment, and enjoy turning conversations into life-changing opportunities, this is the role for you. *Subject Matter Expertise not required; Training on Dental/Orthodontic knowledge will be provided*

In addition to your hourly rate, we offer a competitive benefits package that includes substantial monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Opportunity to earn between $50k - $70k per year, between base hourly rate and commission combined.

• Obtaining high treatment acceptance rate of 70% or higher by educating and discussing the orthodontic treatment process, cost of treatment, insurance coverage, and finance options.
• Consistently achieve established sales goals by converting consultations into treatment starts. Individual performance is tracked through treatment acceptance rates and other key sales metrics.
• Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Communicate to office management if schedules are not filled for consults.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Promoting and upholding the values of Harrington Orthodontics in all aspects of the job.
• Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
• Drive results and strive to consistently achieve results and goals set forth by management.
• Other duties as required.

Core Competencies:

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Communicating Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Persuading - Using compelling arguments to gain the support and commitment of others.

Knowledge, Skills and Abilities:

• Action-oriented and taking initiative, being adaptive and flexible in a changing environment.
• Customer service or sales experience, along with dental knowledge preferred.
• Have excellent written and oral communication skills.
• Compassion and high level of service for our patients, parents, and staff.
• Integrity, always doing the right thing.
• Dependable, reliable to be at work when scheduled.
• Attention to detail.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Professional manner and appearance at all times.
• Dental or Ortho knowledge appreciated but not required.
• Telephone skills: Proper telephone etiquette and information gathering skills.

Education and Experience

• High School Diploma, GED or equivalent Required
• 1-3 Years Relative Sales Experience

As set forth in Campbell, Covington, and Icenhour Orthodontics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

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