Scheduling Coordinator (Bilingual) - Swift Home Care

Ultimate Care NY; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Ultimate Care NY seeks a dedicated Scheduling Coordinator to streamline the scheduling of home health care staff in Brooklyn, NY. Ideal candidates are bilingual in English/Spanish and English Creole, with prior experience in home care coordination. Enjoy competitive compensation, extensive employee perks, and the opportunity to make a meaningful impact in clients' lives.

Benefits

Health, Vision, Dental Benefits

Emblem Care: accessible virtual care

Employee Assistance Program

401k Retirement plan + Employer Match

Generous paid time off

Daily pay via payroll program

Blink Fitness Gym Membership Discount

Qualifications

• Prior experience in home care scheduling or healthcare coordination preferred.
• Bilingual (Spanish, Creole, etc.) is required.
• Proficiency with scheduling platforms is a plus.

Responsibilities

• Coordinate and schedule home care services based on clients’ needs.
• Manage a high volume of incoming calls and address inquiries.
• Maintain accurate scheduling records using HHAeXchange.

Skills

Multitasking

Problem Solving

Communication

Tools

HHAeXchange

Job description

Ultimate Care NY is seeking dedicated and detail-oriented Scheduling Coordinators to join our team in Brooklyn, NY!

As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our clients. We are looking for individuals with both home care coordination experience and are bilingual in English/Spanish and English Creole. This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day.

Compensation: $23.00 - $26.00 per hour, based on relevant experience.

Location: 1000 Gates Avenue, 4th Fl, Brooklyn, NY 11221

You will:

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by call-outs, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHAeXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Liaise between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining

You will have:

• Prior experience in home care scheduling or healthcare coordination preferred.
• Proficiency with HHAeXchange or similar scheduling platforms is a plus.
• Strong multitasking and problem-solving skills.
• Excellent phone etiquette and communication skills.
• Bilingual (Spanish, Creole, etc.) is required.
• Must be comfortable working in a fast-paced, team-oriented environment.

We offer the Ultimate employee perks (literally)!

• Health, Vision, Dental Benefits
• Emblem Care: accessible virtual care, when and where people need it
• ComPSYCH: Employee Assistance Program: Counseling (Guidance Resources for Work, Life, Legal and Financial)
• Competitive rate and advancement opportunities
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time
• Learning and development resources
• Merit-based employee recognition program with rewards $$$
• Daily pay via payroll program
• Discount programs for restaurants, Broadway shows, movies, shopping, and much more!
• Blink Fitness Gym Membership Discount

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Ultimate Care Inc., located in New York, is a licensed home care provider proudly serving the local community. Swift Home Care is an affiliate and trusted partner under the Ultimate Care umbrella, sharing the same commitment to delivering compassionate, high-quality home care services across New York.

Why Choose Us?

At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.