Scheduling Coordinator (Bilingual) - Swift Home Care

Ultimatecareny; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Ultimate Care Inc. is seeking a dedicated Scheduling Coordinator for its Swift Home Care team. This role involves coordinating home health care services and managing caregiver assignments in Brooklyn, NY. The ideal candidate will have prior home care coordination experience and be bilingual, ensuring efficient service delivery to clients. Benefits include paid time off and eligibility for full benefits after a trial period, contributing to a supportive workplace culture focused on care and dignity.

Benefits

Paid time off after 90 days

Benefits upon eligibility

Flexible participation in on-call rotation

Qualifications

• Prior experience in home care scheduling or healthcare coordination preferred.
• Strong multitasking and problem-solving skills.
• Must be comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Coordinate and schedule home care services based on clients’ needs.
• Manage incoming calls, addressing inquiries and resolving issues.
• Maintain accurate scheduling records using HHAeXchange.

Skills

Bilingual (English/Spanish, English Creole, English/Russian-Uzbek)

Multitasking

Problem-Solving

Excellent Communication

Tools

HHAeXchange

Job description

Swift Home Care is seeking a dedicated and detail-oriented Scheduling Coordinator to join our team in Brooklyn, NY!

As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our clients. We are looking for individuals with both home care coordination experience and are bilingual in English/Spanish, English Creole, and English/Russian-Uzbek. This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day.

Compensation: $23-24 an hour, based on relevant experience.

Location: 2169 86th Street, Brooklyn, NY 11214

You will:

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by call-outs, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHAeXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Liaise between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining logs.
• Flexibility to participate in on-call rotation (weekdays and weekends) after 60-90 days.

You will have:

• Prior experience in home care scheduling or healthcare coordination preferred.
• Proficiency with HHAeXchange or similar scheduling platforms is a plus.
• Strong multitasking and problem-solving skills.
• Excellent phone etiquette and communication skills.
• Bilingual (Spanish, Russian, Creole, etc.) is required.
• Must be comfortable working in a fast-paced, team-oriented environment.

Employees become eligible for benefits and paid time off after completing a 90-day introductory period. This includes up to 7 days of paid time off, with full benefits details provided upon eligibility.

Why Choose Us?

At Ultimate Care Inc., our mission is to restore dignity and independence to clients in the comfort of their homes through personalized care plans. We aim to ease the burden on family caregivers while helping clients avoid nursing homes and assisted living facilities whenever possible.

Based in New York, Ultimate Care is a licensed home care provider proudly serving the local community. Swift Home Care, an affiliate of Ultimate Care, shares this commitment to delivering high-quality, compassionate care tailored to each individual’s unique needs.

Together, we lead with heart—providing empathetic, client-centered services that prioritize comfort, dignity, and trust.