Patient Scheduler (Specialty Access Center)

Davita Inc.; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A dynamic healthcare organization seeks a Patient Scheduler to manage appointment scheduling for multiple specialties. This remote position requires effective communication and organizational skills, along with a commitment to patient care. Benefits include competitive wages, healthcare, and tuition assistance, fostering career growth in an inclusive environment.

Benefits

Competitive wages

Healthcare (including vision & dental)

401K

Tuition assistance

Qualifications

• 2+ years customer service experience in healthcare or professional service industry.
• Proven ability to handle patient complaints with professionalism and patience.
• Ability to learn new computer systems and workflows.

Responsibilities

• Identify patient scheduling needs and coordinate appointments.
• Acquire and verify patient demographic and insurance information.
• Provide pre-appointment instructions and notify callers of changes.

Skills

Effective Listening

HIPAA Compliance

Telephone Management

Organization

Prioritization

Education

2 years of post-secondary education

Job description

Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day.The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women's Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

What you will need:

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years customer service experience in health care or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Ability to learn new computer systems and workflow processes
• Strong telephone management, organization, and prioritization skills
• Ability to direct requests and unresolved concerns to the designated resource

*This position requires a full-month of uninterrupted training

Location: At this time, this position will be working remote (MN residents only)

Hours: Monday - Friday, 8:30am-5:00pm

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

20.00 - 29.00 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.