Patient Scheduler (Specialty Access Center)

MedStar Health; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Scheduler for a remote position in Minnesota. This role involves managing patient appointments, ensuring compliance with protocols, and providing exemplary customer service. Ideal candidates will possess strong organizational skills and a commitment to maintaining patient confidentiality while addressing appointment needs efficiently.

Benefits

Competitive wages

Healthcare (including vision & dental)

401K

Parking assistance

Tuition assistance

Qualifications

• 2 years customer service experience in health care or a professional service industry.
• Proven ability to maintain HIPAA-compliant confidentiality.
• Ability to learn new computer systems.

Responsibilities

• Uses technology proficiently to satisfy patient scheduling needs.
• Coordinates patient scheduling according to protocols.
• Acquires patient demographic and insurance information for new patients.

Skills

Telephone management

Organization

Prioritization

Effective listening

Patience

Professionalism

Education

2 years of post-secondary education

Related experience in office management/healthcare specialty

Job description

Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day.The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women's Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Access Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

What you will need:

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years customer service experience in health care or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Ability to learn new computer systems and workflow processes
• Strong telephone management, organization, and prioritization skills
• Ability to direct requests and unresolved concerns to the designated resource

*This position requires a full month of uninterrupted training

Location: At this time, this position will be working remote (MN residents only)

Hours: Monday - Friday, 8:30am-5:00pm

Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

20.00 - 29.00 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.