Patient Coordinator

Great Expressions Dental Centers; Jacksonville (FL); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients, greeting them at the practice and handling phone inquiries.

You will schedule appointments, manage records, and assist with insurance verification and billing, ensuring a smooth patient flow and excellent service in a fast-paced dental setting.

Qualifications

• High school diploma or equivalent; healthcare admin certification a plus.
• Experience as a receptionist or in customer service in healthcare/dental settings.
• Excellent interpersonal and communication skills with patients, staff and vendors.
• Proficiency with dental practice management software and MS Office tools.
• Strong organizational and multitasking abilities for fast-paced environments.
• Attention to detail in patient records and financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes desirable.

Responsabilités

• Greet patients and provide a warm, professional welcome.
• Manage waiting area to ensure comfort and efficiency.
• Maintain professional demeanor with patients and staff.
• Schedule patient appointments considering preferences and availability.
• Confirm and remind patients of upcoming appointments.
• Coordinate with staff to optimize the appointment calendar.
• Collect and update patient information and medical history.
• Create and maintain patient records in the management system.
• Keep patient records confidential and compliant with privacy laws.
• Verify and update patient insurance information.
• Process co-pays, deductibles, and payments.
• Handle insurance claims and liaise with providers as needed.
• Respond to patient inquiries about services and policies.
• Provide pre-appointment instructions and required paperwork guidance.
• Maintain reception area organization and cleanliness.
• Communicate scheduling changes to hygienists, assistants and dentists.

Connaissances

Customer service

Receptionist experience

Scheduling appointments

Communication skills

Cash handling

Formation

High school diploma

Healthcare administration certification

Outils

Dental practice management software

Description du poste

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

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