Scheduling Coordinator

MedStar Health; Phoenix (AZ); On-site; Full time

Job summary

A leading company is seeking a Scheduling Coordinator in Phoenix, AZ. The role involves coordinating project timelines, managing communications between customer care and local teams, and ensuring efficient installation scheduling. Ideal candidates will possess strong customer service skills, proficiency in scheduling systems, and at least 2 years of related experience in the construction or home service industry.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 2+ years of experience in scheduling installations in the construction/home service industry.
• Experience with service construction companies like Lowes.
• Ability to learn quickly and take direction effectively.

Responsibilities

• Act as the main point of contact between customer care and local market.
• Manage and assign installation project dates to maximize capacity.
• Collaborate with installation and sales managers.

Skills

Customer service skills

Project management

Scheduling

Education

High School Diploma

Tools

ERP systems

CRM (Salesforce)

Job description

Job Title: Scheduling Coordinator

Job Description

The Scheduling Coordinator serves as the crucial link between customer care and the local market, ensuring smooth communication and efficient project management. This role involves maximizing installation capacity by managing and assigning project dates, receiving service calls, and providing accurate updates to customers. The Production Assistant works closely with installation and sales managers to ensure projects run efficiently, even when delays occur.

Responsibilities

1. Act as the main point of contact between customer care and the local market.
2. Manage and assign installation project dates to maximize capacity.
3. Receive service calls from customer care and customers, providing accurate updates.
4. Reschedule projects based on availability and communicate changes to customers.
5. Collaborate with installation and sales managers to optimize installer schedules.
6. Work with local permit government entities to ensure compliance.
7. Maintain a scheduling system that anticipates and fills vacancies up to four weeks in advance.
8. Understand and coordinate with construction crews to ensure efficient site visits.

Essential Skills

• Customer service skills with experience in inbound/outbound calls.
• Proficiency in scheduling, coordinating, and managing projects.
• Experience with ERP systems.
• CRM experience, preferably Salesforce.
• 2+ years of experience in scheduling installations in the construction/home service industry.

Additional Skills & Qualifications

• High School Diploma.
• Experience with service construction companies such as Lowes, dealing with install crews for windows, siding, and garage doors.
• Ability to learn quickly and take direction effectively.

Work Environment

The work schedule is from 7:00 AM to 3:30 PM, Monday through Friday. The environment is casual, requiring closed-toed shoes and jeans without holes. Training can last up to two weeks, during which employees are expected to adapt quickly and take initiative. The culture values direct communication, quick learning, and proactive engagement.

Job Type & Location

This is a Contract position based out of Phoenix, Arizona.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax options
• Life Insurance (Voluntary Life & AD&D for employees and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix, AZ.

Application Deadline

This position is anticipated to close on Jun 26, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.