Scheduling Coordinator

Frontline-Dental-Implant-Specialists; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Job summary

Dentistry for Life Site Holdings LLC is seeking a Scheduling Coordinator in Philadelphia to manage leads through the sales process, schedule consultations, and represent the practice professionally over the phone. You will triage inbound calls, coordinate appointments, and document interactions in Salesforce.

The role requires dentistry experience, strong communication skills, and the ability to work independently in a fast-paced environment. Fluency in English is required; Spanish is a plus.

Qualifications

• Experience in dentistry is required.
• High school diploma required; higher education preferred.
• 1+ years of prior call or customer service experience preferred.
• Fluent in English required; Spanish as a second language is a plus.

Responsibilities

• Maintain a high understanding of the practice’s lead to sales process.
• Nurture leads and opportunities as defined by the lead to sales process training.
• Be knowledgeable about the providers, types of care, promotions, and financing options available so that the lead’s questions are answered appropriately.
• Receive inbound calls and triage as appropriate.
• Coordinate lead’s necessary consult appointment and team member hand offs.
• Use Salesforce accurately, by entering correct notes and contact logs to ensure each contact is documented.
• Maximize the use of Salesforce by understanding the features and progressing your knowledge through the resources available.
• Track lead metrics as defined by the Supervisor.
• Track and follow up with all leads that have not scheduled surgery or kept their consultation appointment.
• Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
• Perform other duties as required.

Skills

Verbal communication

Interpersonal skills

Phone etiquette

MS Office

Calm under pressure

Self-motivation

Goal oriented

Sales awareness

Salesforce usage

Education

Dentistry experience

High School Diploma

Customer service experience

Tools

Salesforce

Job description

Job Details

Job Location: DENTISTRY FOR LIFE SITE HOLDINGS LLC - PHILADELPHIA, PA 19102Position Type: Full TimeThe Scheduling Coordinator role is important to practice success and is considered a sales position. The Coordinator will be responsible for ensuring all leads are responded to promptly and provide an excellent representation of the practice during all correspondence with the potential patient.

Duties and Responsibilities

• Maintain a high understanding of the practice’s lead to sales process.
• Nurture leads and opportunities as defined by the lead to sales process training.
• Be knowledgeable about the providers, types of care, promotions, and financing options available so that the lead’s questions are answered appropriately.
• Receive inbound calls and triage as appropriate.
• Coordinate lead’s necessary consult appointment and team member hand offs.
• Use Salesforce accurately, by entering correct notes and contact logs to ensure each contact is documented.
• Maximize the use of Salesforce by understanding the features and progressing your knowledge through the resources available.
• Track lead metrics as defined by the Supervisor.
• Track and follow up with all leads that have not scheduled surgery or kept their consultation appointment.
• Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
• Perform other duties as required.

Required Skills and Abilities

• Excellent verbal communication skills
• Superior interpersonal and customer service skills
• Has a professional and demeanor and pleasant phone voice
• Basic computer skills required and proficiency in MS products a plus
• Ability to maintain persistency and positive call voice during periods of less than friendly respondents.
• Self-motivated with the ability to work independently.
• Goal oriented and career growth driven

Education and Experience

• Experience in dentistry is required, treatment consultant experience is preferred
• Highschool diploma required, higher education preferred.
• 1+ years of prior call or customer service experience preferred.
• Fluent in English required and Spanish as second language is a plus.