Dental Scheduling & Lead Conversion Specialist

Frontline-Dental-Implant-Specialists; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Job summary

Dentistry for Life Site Holdings LLC is seeking a Scheduling Coordinator in Philadelphia to manage leads through the sales process, schedule consultations, and represent the practice professionally over the phone. You will triage inbound calls, coordinate appointments, and document interactions in Salesforce.

The role requires dentistry experience, strong communication skills, and the ability to work independently in a fast-paced environment. Fluency in English is required; Spanish is a plus.

Qualifications

• Experience in dentistry is required.
• High school diploma required; higher education preferred.
• 1+ years of prior call or customer service experience preferred.
• Fluent in English required; Spanish as a second language is a plus.

Responsibilities

• Maintain a high understanding of the practice’s lead to sales process.
• Nurture leads and opportunities as defined by the lead to sales process training.
• Be knowledgeable about the providers, types of care, promotions, and financing options available so that the lead’s questions are answered appropriately.
• Receive inbound calls and triage as appropriate.
• Coordinate lead’s necessary consult appointment and team member hand offs.
• Use Salesforce accurately, by entering correct notes and contact logs to ensure each contact is documented.
• Maximize the use of Salesforce by understanding the features and progressing your knowledge through the resources available.
• Track lead metrics as defined by the Supervisor.
• Track and follow up with all leads that have not scheduled surgery or kept their consultation appointment.
• Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
• Perform other duties as required.

Skills

Verbal communication

Interpersonal skills

Phone etiquette

MS Office

Calm under pressure

Self-motivation

Goal oriented

Sales awareness

Salesforce usage

Education

Dentistry experience

High School Diploma

Customer service experience

Tools

Salesforce

Job description

Dentistry for Life Site Holdings LLC is seeking a Scheduling Coordinator in Philadelphia to manage leads through the sales process, schedule consultations, and represent the practice professionally over the phone. You will triage inbound calls, coordinate appointments, and document interactions in Salesforce.

The role requires dentistry experience, strong communication skills, and the ability to work independently in a fast-paced environment. Fluency in English is required; Spanish is a plus.