Scheduling Coordinator

Home Instead; Norwood (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Home Instead is looking for a full-time Scheduling Coordinator based in Norwood, MA. This role involves creating and managing schedules for Care Professionals to meet client care needs efficiently. Responsibilities include matching Care Professionals with clients, confirming visits, and resolving scheduling conflicts.

The ideal candidate will have strong organizational skills, effective communication abilities, and experience with scheduling software. A high school diploma is required; experience in home care is preferred. The role is on-site with some flexibility in schedule.

Qualifications

• Strong organizational, time management, and multitasking skills.
• Effective communication and interpersonal skills.
• Proficiency with scheduling software and basic computer applications.
• Attention to detail and problem-solving skills.
• Customer service mindset with a compassionate approach.
• Ability to work on-site full-time, including flexibility.
• Experience in home care or healthcare is preferred.
• High school diploma required; additional education is a plus.

Responsibilities

• Create, update, and manage schedules for Care Professionals.
• Match Care Professionals with clients based on skills and availability.
• Confirm visits and adjust schedules in response to changes.
• Communicate with Care Professionals, clients, and office staff.
• Track attendance and monitor service delivery.

Skills

Organizational skills

Time management

Effective communication

Attention to detail

Customer service mindset

Education

High school diploma or equivalent

Education in healthcare administration or social services

Tools

Scheduling software

MS Office

Job description

Company Description

Home Instead is the world’s leading provider of in-home care, helping older adults live safely and independently at home while maintaining a high quality of life. Care Professionals are carefully selected and trained to provide compassionate, reliable support, whether clients need occasional respite care or full-time assistance. With the backing of Honor Technology, Home Instead combines advanced home care innovations with a longstanding commitment to dignity and respect for older adults. For over 30 years, the organization has focused on delivering personalized care that gives families peace of mind and supports aging in place.

Role Description

The Scheduling Coordinator is a full-time, on‑site role based in Norwood, MA. This role is responsible for creating, updating, and managing schedules for Care Professionals to ensure client care needs are met efficiently and consistently. Day‑to‑day tasks include matching Care Professionals with clients based on skills, preferences, and availability, confirming visits, and adjusting schedules in response to changes or urgent needs. The Scheduling Coordinator communicates regularly with Care Professionals, clients, and office staff to resolve scheduling conflicts, maintain accurate records, and support continuity of care. This position also assists with tracking attendance, monitoring service delivery, and supporting office operations to help ensure a smooth and reliable care experience.

Qualifications

• Strong organizational, time management, and multitasking skills to manage complex schedules and shifting priorities.
• Effective communication and interpersonal skills for working with Care Professionals, clients, families, and internal teams.
• Proficiency with scheduling software, databases, and basic computer applications (e.g., MS Office, email, electronic records).
• Attention to detail and problem‑solving skills for resolving scheduling conflicts and maintaining accurate documentation.
• Customer service mindset with a compassionate, patient, and professional approach to supporting older adults and their families.
• Ability to work on‑site full‑time in Norwood, MA, including occasional flexibility for early mornings, evenings, or weekends as needed.
• Experience in home care, healthcare, or a service‑oriented environment is preferred but not required.
• High school diploma or equivalent required; additional education in healthcare administration, social services, or related fields is a plus.