Scheduling Coordinator

Tuff Shed Inc.; Morrisville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Flexible Savings Account (FSA)

Employee Stock Ownership Plan (ESOP)

401(k) plan

Paid time off

Paid holidays

On-demand pay

Job summary

Tuff Shed Inc. in Morrisville, NC is hiring a Scheduling Coordinator to support the sales and Production teams at the factory store. You will contact customers after order receipt, schedule installations with Certified Installers, manage warranty issues, and coordinate with Home Depot channels.

This role requires strong Microsoft Office skills, CRM experience, problem solving, and the ability to work under tight deadlines in a fast-paced environment. A valid driver's license is required.

Qualifications

• High school diploma or equivalent.
• Experience in logistics, coordination, or project management preferred.
• Proficiency with Microsoft Office and CRM software.
• Ability to read, write, and understand instructions.
• Strong communication at all levels with customers and partners.
• Valid driver's license.

Responsibilities

• Contact customers after order receipt and initiate scheduling; resolve complaints.
• Manage warranty issues and schedule warranties efficiently.
• Assist customers with product options and order enhancements.
• Coordinate appointments and installations with customers, store management, and installers.
• Ensure scheduling is efficient and cost-effective for all parties.
• Maintain subcontractor knowledge to maximize daily build efficiency.
• Prepare installer dispatches and verify orders and product serial numbers.
• Reconcile purchase orders and manage accounts receivable for store channels.

Skills

Logistics coordination

Project management

CRM software

Microsoft Office

Problem solving

Communication skills

Driver's license

Accounting familiarity

Education

High school diploma

Tools

JDEdwards

Salesforce

Job description

Raleigh Factory & Sales Center, 409-B Airport Blvd, Morrisville, North Carolina, United States of America

Job Description

Posted Tuesday, September 8, 2026 at 8:00 AM

"BUILD" YOUR CAREER AT TUFF SHED!

We're recruiting for anenthusiastic and detail-oriented Scheduling Coordinatorto provide support to the sales and Production teams at our Tuff Shed Factory Store.

The essential functions of this position include, but are not limited to:

Customer Experience/Scheduling

• Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints.
• Manage warranty issues; schedule warranties efficiently.
• Use knowledge of Tuff Shed's product offerings and accessories to provide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc.
• Collaborate with customers to ensure understanding of completed forms
• Coordinate appointments with customers
• Work directly with customers, store management, and Certified Installers to schedule installations
• Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers
• Maintain a working knowledge of sub-contractors skill sets and capacity to maximize daily schedule for build efficiency

Document Preparation & Reporting

• Prepare store checks for vendor expenses; Weekly processing of payment.
• Ensure all paperwork is signed and documented appropriately

Production/Finance

• Prepare Installer Dispatches for sub-contractors - verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and any additional adjustments)
• Reconcile Home Depot purchaseorders with Tuff Shed Salesorders to assure accuracy
• Manage A/R for the store for both Retail and Home Depot channels
• Monitor Home Depot purchaseorders - reconcile, update and close to ensure accurate payment on HD Connect software
• Database maintenance and management

Liaison with Home Depot

• Act as first contact on HomeDepot queries from sales team members and Customers on status of customer orders

SKILLS & EXPERIENCE

• Successfulprior experience working in logistics, coordination, project management,or in a similar capacity, preferred.
• Hands-on computer skills in Microsoft Office and Internet applicationsrequired; experience inutilizing Customer Relations Management (CRM) software - including JDEdwards, Salesforce or similar systems is highly preferred
• Ability to solve problems using sound logic and good business judgment
• Ability to use arithmetic, mathematical, accountingand financial tools as they apply to Tuff Shed business
• Experience working in a fast-paced environment, meetingtight deadlines on multiple projects
• Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Must possess a current valid driver's license and a satisfactory Motor Vehicle Report

EDUCATION:

• High school diploma or equivalent

WHAT'S IN IT FOR YOU?

• An opportunity to join a successful company and be part of the growth of the team!

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) - You're more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

OPS2021

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.

Raleigh Factory & Sales Center, 409-B Airport Blvd, Morrisville, North Carolina, United States of America