Operations Manager

Tuff Shed, Inc.; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

ESOP

Job summary

Tuff Shed is seeking an experienced Operations Manager to lead our Store operations, coordinating logistics, staff performance, and customer service to drive profitability. You will supervise logistics, recruitment, scheduling, and warranty processes under the District Manager.

You will partner with production and installation teams to meet budgets, quality standards, and delivery timelines while maintaining safety and DOT/OSHA compliance across daily activities.

Qualifications

• Experience in fast-paced, high-volume production environments.
• Proven B2C sales experience with large-ticket products.
• Demonstrated leadership and ability to manage employees.
• Knowledge of DOT, OSHA, and employment law.
• Strong written and verbal communication at all levels.
• Ability to analyze problems and make sound judgments.

Responsibilities

• Directly work with Operations employees and supervise teams.
• Manage shipping, receiving, PACK, and cross-dock communication.
• Recruit, hire, train, and supervise operations staff under DM.
• Oversee scheduling of Operations team and materials.
• Handle customer service, warranty issues, scheduling repairs.
• Assist DM with corporate document submittals.
• Ensure profitable production and control staffing levels.
• Evaluate fabricator performance and enforce disciplinary actions.
• Ensure quality and customer experience align with company expectations.
• Manage the warranty program and repairs.

Skills

Fast-paced environment

B2C sales

Leadership skills

DOT/OSHA knowledge

Communication skills

Problem solving

Reading/writing instructions

Written correspondence

Public communication

Financial tools

Tools

DOT compliance

OSHA knowledge

Job description

Tuff Shed is recruiting for anexperienced and highly motivated Operations Manager to contribute to the success of our Factory Store.

This position offers the opportunity to make a real impact to the Store and the Company.

Check out what "A Day in the Life" looks like for our Operations role: https://youtu.be/TMaGa3tvH_w

ABOUT TUFF SHED Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages.

ESSENTIAL FUNCTIONS:

• Working directly with the Operations employees
• Manages the logistics including shipping, receiving, PACK, and communication to the cross docks
• Under the direction of the DM, recruiting, hiring, training, and supervising the performance of the operations teams
• Following the direction of the DM, supervise Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
• Oversee daily planning/scheduling of the Operations team’s manpower and materials
• Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
• Assisting the DM with daily, weekly, and monthly corporate document submittals
• Operates the Factory efficiently and effectively in order to produce the assigned and expected profitably
• Maintain appropriate staffing levels to maximize production and maintain labor costs as budgeted
• Under the direction of the DM and in conjunction with the Production Manager and/or the Production Foreman, performing fabricator employees’ performance evaluations, as required; also, preparing and conducting fabricator employees’ disciplinary actions and making recommendations to the DM regarding counseling, warnings and/or terminations
• Ensures that building quality, communication, and customer experience are in alignment with the Company expectations and its impact on the Tuff Shed brand
• Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timely manner

Safety

• Performing daily safety walk-through inspections of the Shop area and the Yard
• Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associated records
• Preparing, scheduling, and leading store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department.
• Ensure tools and equipment are secured, inventoried and maintained, and meet safety requirements
• Performing monthly cycle counts and ongoing inventory management
• Certifies the Store’s inventory is accurate by conducting monthly physical inventory counts
• Makes sure that all material is ordered in a timely manner, meeting production schedules while minimizing inventory costs
• Effectively negotiate and develop relationships with local suppliers to ensure that materials are purchased at or below standard cost

Subcontractor/Installer Relationship

• Recruits and onboards subcontractors to surpass 35% of the store’s revenue budget
• Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met or surpassed

SKILLS & EXPERIENCE

• Experience working in a fast-paced, high volume production environment, preferred
• Proven experience in successful business-to-consumer sales in large ticket products
• Proven leadership and relationship building skills, including experience managing employees and resolving employee relations issues
• DOT, OSHA, and employment law knowledge highly preferred
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to solve complex business problems using sound logic and good judgment
• Ability to read, write and understand instructions given orally, in writing and in diagram form.
• Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers and the general public
• Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business

WHAT'S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?
• Comprehensive training and mentorship to grow your skills and ensure your success

NEXT STEPS

1. Learn more about us! Check out the Tuff Shed Website at www.TUFFSHED.com.

2. Interested? We encourage you to submit your resume for consideration

3. As part of the application process, please take a short survey, called Predictive Index. Click on the following link to complete this five minute survey: https://assess.predictiveindex.com/Xbxkm

MGT2021

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.