Operations Manager

Tuff Shed; Town of Victor (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Holidays

Medical/Dental/Vision

ESOP

401(k)

Store Bonus Program

Job summary

Tuff Shed is seeking an experienced Operations Manager for the Rochester Factory Store in Victor, NY. This role leads production and installation activities, coordinates logistics, and drives profitability while maintaining safety and quality standards.

You will supervise a team, manage scheduling, and ensure on-time delivery of projects. Applicants should bring strong leadership, problem-solving skills, and knowledge of industry regulations to support growth and customer satisfaction.

Qualifications

• Experience in a fast-paced, high-volume production environment.
• Proven leadership and supervision of operations teams.
• Strong communication with customers, partners and staff.
• Knowledge of safety, DOT/OSHA regulations.

Responsibilities

• Direct operations employees and manage logistics, shipping, receiving, and cross-dock communication.
• Recruit, hire, train, and supervise operations staff under DM guidance.
• Oversee Installation scheduling and review sales orders for financial/logistical criteria.
• Plan staffing and materials to meet production targets and budget.
• Handle warranty issues and coordinate timely repairs with customers.

Skills

Leadership

Operations management

Customer service

Communication

DOT/OSHA knowledge

Problem solving

Financial acumen

Job description

Rochester Factory and Sales Center, 7447 Route 96, Victor, New York, United States of America

Job Description

Posted Monday, July 27, 2026 at 8:00 AM

Tuff Shed is recruiting for anexperienced and highly motivatedOperations Managerto contribute to the success of ourRochester Factory Store.

This position offers the opportunity to make a real impact to the Store and the Company. Check out what "A Day in the Life" looks like for our Operations role: https://youtu.be/TMaGa3tvH_w

ABOUT TUFF SHED

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, and hold multiple U.S. Patents.

DO YOU HAVE WHAT IT TAKES TO BE A SUCCESSFUL TUFF SHED OPERATIONS MANAGER?

Production & Installation Management

• Working directly with the Operations employees
• Manages the logistics including shipping, receiving, PACK, and communication to the cross docks
• Under the direction of the DM, recruiting, hiring, training, and supervising the performance of the operations teams
• Following the direction of the DM, supervise Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
• Oversee daily planning/scheduling of the Operations team’s manpower and materials
• Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
• Assisting the DM with daily, weekly, and monthly corporate document submittals
• Operates the Factory efficiently and effectively in order to produce the assigned and expected profitably
• Maintain appropriate staffing levels to maximize production and maintain labor costs as budgeted
• Under the direction of the DM and in conjunction with the Production Manager and/or the Production Foreman, performing fabricator employees’ performance evaluations, as required; also, preparing and conducting fabricator employees’ disciplinary actions and making recommendations to the DM regarding counseling, warnings and/or terminations
• Ensures that building quality, communication, and customer experience are in alignment with the Company expectations and its impact on the Tuff Shedbrand
• Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timely manner

Safety

• Performing daily safety walk-through inspections of the Shop area and the Yard
• Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associatedrecords
• Preparing, scheduling, and leading store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department.
• Ensure tools and equipment are secured, inventoried and maintained, and meet safety requirements
• Performing monthly cycle counts and ongoing inventory management
• Certifies the Store’s inventory is accurate by conducting monthly physical inventorycounts
• Makes sure that all material is ordered in a timely manner, meeting production schedules while minimizing inventorycosts
• Effectively negotiate and develop relationships with local suppliers to ensure that materials are purchased at or below standardcost

Subcontractor/Installer Relationship

• Recruits and onboards subcontractors to surpass 35% of the store’s revenuebudget
• Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met or surpassed

SKILLS & EXPERIENCE

• Experience working in a fast-paced, high volume production environment, preferred
• Proven experience in successful business-to-consumer sales in large ticketproducts
• Proven leadership and relationship building skills, including experience managing employees and resolving employee relationsissues
• DOT, OSHA, and employment law knowledge highly preferred
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to solve complex business problems using sound logic and good judgment
• Ability to read, write and understand instructions given orally, in writing and in diagram form.
• Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers and the general public
• Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business

WHAT'S IN IT FOR YOU?

An opportunity to join a successful company and be part of the growth of the team! We offer competitive salary and benefits! PTO , paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan.

• PTO , paid holidays, medical/dental/vision and life insurance
• Employee Stock Ownership Plan (ESOP)
• A 'Safe Harbor' 401(k) plan
• Participation in Store Bonus Program
• Comprehensive training and mentorship to grow your skills and ensure your success

Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, genetic information or any other status protected by law or regulation.

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.

Rochester Factory and Sales Center, 7447 Route 96, Victor, New York, United States of America