Customer Service & Case Entry Representative (Entry-Level)

National Dentex Laboratories (NDX); Mechanicsburg (Cumberland County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holidays

Vacation time

Sick time

401K with company contribution

Tuition reimbursement

Job summary

NDX Thayer Dental Laboratory in Mechanicsburg, PA is seeking a Scheduling Coordinator to manage case intake and scheduling, ensuring accuracy and timely processing. The role supports patient care by coordinating from receipts to shipping, with daily 6:00 AM–4:30 PM hours, Monday–Thursday.

We offer comprehensive benefits including health, dental, vision, disability and life insurance, paid holidays, vacation and sick time, 401K with company matching, and tuition reimbursement.

Qualifications

• Must read, write, speak English.
• Strong computer skills and ability to navigate software.
• Excellent organizational and prioritization abilities.
• Ability to collaborate with all team members.
• Strong critical thinking and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Unpack and sanitize new work per SOP.
• Sort and attach doctor prescriptions and notes to cases.
• Call customers to verify information for scheduling.
• Primary responsibility: schedule incoming cases.
• Pack completed cases securely for shipping.
• Consolidate cases to prepare for shipping.
• Sort and ship packages requiring express services.
• Disburse cases for local drivers.

Skills

English literacy

Computers

Organization

Team collaboration

Critical thinking

Attention to detail

Multi-tasking

Education

High School diploma or equivalent

Dental terminology knowledge

Job description

Thayer Dental Lab
131 Old Schoolhouse Ln
Mechanicsburg, PA 17055, USA

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Scheduling Coordinator opportunity at NDX Thayer Dental Laboratory in Mechanicsburg, PA.

The regular hours for this position are from 6:00 AM to 4:30 PM, Monday through Thursday, and subject to change from time to time.

This is a full-time position featuring employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Unpacking and sanitizing new work as needed as described in the procedural SOP
• Sort and attach doctor prescriptions, notes, etc. to the case pan
• Calling customers to verify and/or gather information to properly schedule cases
• Primary responsibility is to schedule incoming cases
• Properly pack completed cases
• Verify and properly consolidate all cases to prepare for shipping
• Sort and properly ship packages that require express services
• Disburse cases for local drivers
• Maintain proper level of assembled shipping boxes
• Responsible for organizing and maintaining a clean and safe work area free of debris
• Answering telephones
• Assist with filing and/or scanning completed paperwork properly
• Assist with supply request fulfillment as needed
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Strong ability to comprehend and execute on both written and verbal instructions
• Strong knowledge of computers
• High level of organizational skill with the ability to prioritize work
• Ability to collaborate with all team members
• Strong critical thinking skills for problem solving
• Strong attention to detail
• Ability to multi-task

Minimum Education and Experience Required:

• Preferred: High school diploma or equivalent
• Preferred: strong knowledge of dental terminology
• No experience required

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals
• Personal protective equipment as required

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Ability to walk and stand for long periods of time
• Repetitive movement with a computer mouse
• Spend extended time in front of a computer screen
• Push, pull, lift, and/or carry up to 25 pounds

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

High School or Equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.