Customer Service Representative

National Dentex Laboratories (NDX); Manchester (NH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with company contribution

Tuition reimbursement

Job summary

National Dentex Laboratories (NDX) is seeking a Customer Service Representative in Manchester, NH. The position requires answering calls, troubleshooting technical issues, and managing customer accounts while providing excellent service.

This full-time role includes benefits such as health, dental, vision insurance, and more, with regular hours from 8:00 AM to 5:00 PM, Monday through Friday.

Qualifications

• Must be able to read, write, speak and understand English.
• Must have computer skills including typing.
• Experience in a dental environment or call center is preferred.

Responsibilities

• Answer phones in a timely manner.
• Process outgoing calls effectively.
• Troubleshoot technical issues for customers.
• Build relationships with dental staff.
• Perform cross-selling and manage accounts.

Skills

Communication Skills

Attention to Detail

Computer Skills

Team Player

Initiative

Education

High School Diploma or Equivalent

5+ years in dental/call center environment

Tools

Microsoft Office Suite

Job description

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in Manchester, NH.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner
• Process outgoing calls in a timely manner
• Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• Analyze remakes by customer and ensure any issues are resolved
• Perform cross-selling and sales calls
• VDLP: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
• Submit new doctors to LMS
• Responsible for Pricing
  • Manage price lists for ADL and IDA
  • Assist Accounting and Sales with pricing and pricing requests
  • Make decisions to either set up a new catalog or use an existing one
• Manage and set up new accounts
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Attention to detail and accuracy

Minimum Education and Experience Required:

• Required: High school diploma or equivalent
• Preferred: Minimum 5 years of experience in a dental environment or call center

Hazardous Materials or Equipment Used:

• General office equipment

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 25 pounds

Qualifications

Behavioral attributes:

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

High School or Equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.