Scheduling Coordinator

RPMGlobal; Kennewick (WA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bilingual differential compensation

Job summary

Columbia Basin Pediatric Dentistry in Kennewick, WA seeks a Temporary Scheduling Coordinator to manage high-volume scheduling and patient information verification. The role supports clinical operations across care teams, with duties including appointment scheduling, demographic verification, and coordinating with benefits staff.

The position offers a 40-hour work week with bilingual differential compensation for English/Spanish skills, and a temporary term through February 28, 2027.

Qualifications

• High school diploma or GED required.
• One year of office, administrative, or customer service experience.
• Bilingual English/Spanish required at level 9.
• Ability to prioritize, multitask, and handle interruptions.
• Strong interpersonal skills with patients, providers and staff.
• Basic knowledge of medical terminology and Epic systems.

Responsibilities

• Manage multi-line scheduling phone queue and transfer calls as needed.
• Schedule patient appointments for medical and integrated providers.
• Verify/update patient demographics, contact info, insurance, and income.
• Notify patients of schedule changes and update the calendar accordingly.
• Assess needs and coordinate with Patient Benefits Coordinators for benefits/insurance.
• Handle cancellations, recalls, rescheduling and waitlists daily.
• Provide outreach calls related to registries and patient care.
• Provide backup support to other Front Office roles as needed.

Job description

Join our team as a Temporary Scheduling Coordinator at Columbia Basin Pediatric Dentistry in Kennewick, WA!

*This is a temporary position expected to last through February 28, 2027.

Scheduling Coordinators play a vital role in ensuring patients can access the care they need at YVFWC. By managing high‑volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WEare Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week)

• $19.69-$24.12/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills, paid on hours worked

What You’ll Do:

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed

• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed

• Verify and update patient demographic information including contact information, insurance, and income verification

• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes

• Assess patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed

• Manage various scheduling work queues daily including: Cancellations/No Show, Recall, Rescheduling and waitlist

• Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate

• Provides outgoing calls related to registries and outreach for patients

• Provides backup support to other Front Office positions as needed

• Perform other duties as assigned

Qualifications:

• High School Diploma or GED

• One year of office, administrative, patient care, call center or customer service experience

• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved

• Bilingual (English/Spanish) speaking skills required at a level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner

• Basic knowledge of medical terminology preferred

• Basic knowledge of the Epic systems preferred

• Basic proficiency with a variety of computer programs including Word and Excel

• Duties may require work during the evenings, weekends and holidays

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!