Dental Receptionist

Miramar Health Center Kennewick; Kennewick (WA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off

8 paid holidays

Job summary

Miramar Health Center Kennewick is hiring a Dental Receptionist to be the welcoming first point of contact in our Kennewick, WA clinic. You will handle phone duties, patient check-ins, scheduling, and basic billing support to ensure smooth clinic operations.

The role requires bilingual English/Spanish abilities, strong customer service, and experience in a medical or dental setting. This on-site position offers full-time hours and comprehensive benefits.

Qualifications

• High School Diploma or GED.
• One year's experience in a clinic, optometry or dental office preferred.
• Bilingual (English/Spanish) required at a level 9.
• Ability to prioritize work and manage multiple tasks in a fast-paced environment.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Basic knowledge of medical or dental terminology and healthcare billing preferred.
• Ability to deliver outstanding customer service.

Responsibilities

• Answers the phone, transfers calls and takes messages for the clinic.
• Greets patients and maintains patient/visitor log; provides translation as needed.
• Creates and maintains patient charts; updates patient data in the computer.
• Schedules patient appointments and notifies providers of no-shows and cancellations.
• Verifies insurance eligibility and assists with questions on plans.
• Handles routine billing; posts encounters and processes payments; generates end-of-day reports.
• Reconciles cash box daily and manages referrals and recalls.
• Ensures documents are filed in patient records and creates treatment plan estimates.

Skills

Bilingual English/Spanish

Customer service

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Position Title: Dental Receptionist

City: Kennewick

State/Territory: US-WA

Employment Duration: Full time

Offer Relocation: No

Exempt Status: Non-exempt

ID: 17148

Description:

Join our team as a Dental Receptionist at Miramar Health Center in Kennewick, WA!

Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient‑centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC’s mission to deliver high‑quality, accessible dental care to the diverse communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Visit our website at www.yvfwc.com to learn more about our organization!

Position Highlights:

• 1.0 FTE (40 hours per week)
• $18.45-$22.60/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registers new patients and updates patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports
• Reviews cash box receipts and reconciles cash box daily
• Manages the Referral Process, working on referrals from inception through completion
• Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed
• Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient’s record
• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year's experience in a clinic, optometry or dental office preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) required at a level 9
• Ability to prioritize work and manage multiple tasks simultaneously in a fast‑paced environment with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, and Excel
• Basic knowledge of medical or dental terminology and healthcare billing insurance preferred
• Ability to deliver outstanding customer service

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Equal employment opportunity, including veterans and individuals with disabilities.

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