Temporary Bilingual Scheduling Specialist - Healthcare

RPMGlobal; Kennewick (WA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bilingual differential compensation

Job summary

Columbia Basin Pediatric Dentistry in Kennewick, WA seeks a Temporary Scheduling Coordinator to manage high-volume scheduling and patient information verification. The role supports clinical operations across care teams, with duties including appointment scheduling, demographic verification, and coordinating with benefits staff.

The position offers a 40-hour work week with bilingual differential compensation for English/Spanish skills, and a temporary term through February 28, 2027.

Qualifications

• High school diploma or GED required.
• One year of office, administrative, or customer service experience.
• Bilingual English/Spanish required at level 9.
• Ability to prioritize, multitask, and handle interruptions.
• Strong interpersonal skills with patients, providers and staff.
• Basic knowledge of medical terminology and Epic systems.

Responsibilities

• Manage multi-line scheduling phone queue and transfer calls as needed.
• Schedule patient appointments for medical and integrated providers.
• Verify/update patient demographics, contact info, insurance, and income.
• Notify patients of schedule changes and update the calendar accordingly.
• Assess needs and coordinate with Patient Benefits Coordinators for benefits/insurance.
• Handle cancellations, recalls, rescheduling and waitlists daily.
• Provide outreach calls related to registries and patient care.
• Provide backup support to other Front Office roles as needed.

Job description

Columbia Basin Pediatric Dentistry in Kennewick, WA seeks a Temporary Scheduling Coordinator to manage high-volume scheduling and patient information verification. The role supports clinical operations across care teams, with duties including appointment scheduling, demographic verification, and coordinating with benefits staff.

The position offers a 40-hour work week with bilingual differential compensation for English/Spanish skills, and a temporary term through February 28, 2027.