Dental Receptionist- Relief

RPMGlobal; Yakima (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bilingual pay premium

Job summary

Yakima Valley Farm Workers Clinic (YVFWC) in Yakima, WA, is seeking a Relief Dental Receptionist for the Children's Village site. You will be the first contact for patients, greeting, scheduling, and assisting with bilingual needs.

The role emphasizes accurate data handling, insurance verification, and customer service in a busy dental/clinic setting. A strong team environment and patient-centered care are central to the mission.

Qualifications

• High School Diploma or GED.
• One year's clinic/dental/optometry experience preferred.
• Bilingual (English/Spanish) required at level 9 (ALTA).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional interaction with patients, providers and staff.
• Proficiency with Outlook, Word and Excel.
• Knowledge of medical/dental terminology and billing preferred.

Responsibilities

• Answers the phone, transfers calls and takes messages.
• Greets patients and maintains patient/visitor log; provides translation as needed.
• Ensures complete patient data and charts; registers new patients.
• Schedules appointments and notifies providers of no-shows or cancellations.
• Verifies insurance eligibility and assists with questions.
• Handles patient questions via in-person, phone and portal systems.
• Performs routine billing and end-of-day reports; reconciles cash box.
• Manages referrals from inception to completion.
• Manages recall communications for routine care and appointments.
• Files clinic documents in patient records; coordinates with Health Information.
• Creates treatment plan estimates and collects upfront fees.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join our team as a Relief Dental Receptionist at Children's Village in Yakima, WA!

Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient-centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC’s mission to deliver high-quality, accessible dental care to the diverse communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WEare Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Visit our website at www.yvfwc.com to learn more about our organization!

Position Highlights:

• $17.57-$21.52/hour DOE with the ability to go higher for highly experienced candidates


• Additional pay for your bilingual skills, paid on hours worked

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic


• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients


• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registers new patients and updates patient data in the computer


• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments


• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed


• Reviews and responds to patients’ questions in person, via phone, and patient portal systems


• Perform routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports


• Reviews cash box receipts and reconciles cash box daily


• Manages the Referral Process, working on referrals from inception through completion


• Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed


• Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient’s record


• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees


• Perform other duties as assigned

Qualifications:

• High School Diploma or GED


• One year's experience in a clinic, optometry or dental office preferred


• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved


• Bilingual (English/Spanish) required at a level 9


• Ability to prioritize work and manage multiple tasks simultaneously in a fast-paced environment with frequent interruptions


• Ability to interact with patients, Providers and staff in a professional manner


• Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, and Excel


• Basic knowledge of medical or dental terminology and healthcare billing insurance preferred


• Ability to deliver outstanding customer service

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.