Scheduling Coordinator

Tuff Shed; Hutchins (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Job summary

Tuff Shed is seeking a Scheduling Coordinator to support sales and Production teams at the Factory Store. You will manage customer contact, scheduling installations, and coordinate with installers to optimize the daily schedule.

The role requires strong organizational skills, experience with CRM and ERP systems, and the ability to handle multiple projects in a fast-paced environment. A valid driver's license is preferred for site visits.

Qualifications

• Experience in logistics or project coordination.
• Hands-on computer skills with MS Office and CRM software.
• Strong problem-solving and business judgment.

Responsibilities

• Contact customer after order to begin scheduling and resolve complaints.
• Coordinate appointments with customers and installers for scheduling and sites.
• Reconcile orders and ensure paperwork is signed and documented.

Skills

Logistics

Coordination

Project management

MS Office

CRM software

Education

High school diploma

Tools

JDEdwards

Salesforce

ERP systems

Job description

We're recruiting for anenthusiastic and detail-orientedScheduling Coordinatorto provide support to the sales and Production teams at our Tuff Shed Factory Store.

The essential functions of this position include, but are not limited to:

Customer Experience/Scheduling

• Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints.
• Manage warranty issues; schedule warranties efficiently.
• Use knowledge of Tuff Shed’s product offerings and accessories to provide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc.
• Collaborate with customers to ensure understanding of completed forms
• Coordinate appointments with customers
• Work directly with customers, store management, and Certified Installers to schedule installations
• Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers
• Maintain a working knowledge of sub-contractorsskill sets and capacity to maximize daily schedule for buildefficiency

Document Preparation & Reporting

• Prepare store checks for vendor expenses; Weekly processing of payment.
• Ensure all paperwork is signed and documented appropriately

Production/Finance

• Prepare Installer Dispatches for sub-contractors -verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and anyadditionaladjustments)

• Reconcile Home Depot purchase orders with Tuff Shed Sales orders to assure accuracy
• Manage A/R for the store for both Retail and Home Depot channels

• Monitor Home Depot purchase orders – reconcile, update and close to ensure accurate payment on HD Connect software

• Database maintenance and management

Liaison with Home Depot

• Act as first contact on HomeDepot queries from sales team members and Customers on status of customer orders

SKILLS & EXPERIENCE

• Successful prior experience working in logistics, coordination, project management, or in a similar capacity, preferred.
• Hands-on computer skills in Microsoft Office and Internet applications required; experience inutilizing Customer Relations Management (CRM) software – including JDEdwards, Salesforce or similar systems is highly preferred
• Ability to solve problems using sound logic and good business judgment
• Ability to use arithmetic, mathematical, accounting and financial tools as they apply to Tuff Shed business
• Experience working in a fast-paced environment, meeting tight deadlines on multiple projects
• Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Must possess a current valid driver's license and a satisfactory Motor Vehicle Report

EDUCATION:

• High school diploma or equivalent

WHAT'S IN IT FOR YOU?

• An opportunity to join a successful company and be part of the growth of the team!

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

OPS2021