Scheduling Coordinator

Tuff Shed, Inc.; Washington; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision Benefits

401(k)

Paid Time Off

ESOP

Bonus Programs

FSA

On-Demand Pay

Job summary

Tuff Shed, Inc. is seeking a Scheduling Coordinator to support the sales and Production teams at our Tuff Shed Factory Store. You will handle scheduling, customer communications, warranty processing, and coordination with installers to ensure efficient builds and happy customers.

Ideal candidates have experience in logistics or project coordination, strong MS Office skills, and familiarity with CRM tools. This role emphasizes accuracy, timely communication, and cost-effective scheduling in a

Qualifications

• Experience in logistics, coordination or project management.
• Hands-on computer skills with Microsoft Office and internet applications.
• Experience with CRM software such as JDEdwards or Salesforce.

Responsibilities

• Contact customers after order receipt and begin scheduling; resolve complaints.
• Coordinate appointments with customers and schedule installations with Certified Installers.
• Prepare installer dispatches, verify orders and assign rates.
• Reconcile Home Depot purchase orders with Tuff Shed Sales orders for accuracy.
• Manage accounts receivable for Retail and Home Depot channels.
• Maintain store documentation and reporting.

Skills

Logistics & Coordination

Project Management

CRM software (JDEdwards/Salesforce)

Problem Solving

Written & Verbal Communication

Financial Tools

Fast-Paced Environment

Learning Curve

Driver's License

Education

High school diploma or equivalent

Tools

JDEdwards

Salesforce

Microsoft Office

Job description

"BUILD" YOUR CAREER AT TUFF SHED!

We're recruiting for an enthusiastic and detail-oriented Scheduling Coordinator to provide support to the sales and Production teams at our Tuff Shed Factory Store.

The essential functions of this position include, but are not limited to:

Customer Experience/Scheduling

• Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints.
• Manage warranty issues; schedule warranties efficiently.
• Use knowledge of Tuff Shed’s product offerings and accessories to provide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc.
• Collaborate with customers to ensure understanding of completed forms
• Coordinate appointments with customers
• Work directly with customers, store management, and Certified Installers to schedule installations
• Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers
• Maintain a working knowledge of sub-contractors skill sets and capacity to maximize daily schedule for build efficiency

Document Preparation & Reporting

• Prepare store checks for vendor expenses; Weekly processing of payment.
• Ensure all paperwork is signed and documented appropriately

Production/Finance

• Prepare Installer Dispatches for sub-contractors - verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and any additional adjustments)
• Reconcile Home Depot purchase orders with Tuff Shed Sales orders to assure accuracy
• Manage A/R for the store for both Retail and Home Depot channels
• Monitor Home Depot purchase orders – reconcile, update and close to ensure accurate payment on HD Connect software
• Database maintenance and management

Liaison with Home Depot

• Act as first contact on Home Depot queries from sales team members and Customers on status of customer orders

Skills & Experience

• Successful prior experience working in logistics, coordination, project management, or in a similar capacity, preferred.
• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software – including JDEdwards, Salesforce or similar systems is highly preferred
• Ability to solve problems using sound logic and good business judgment
• Ability to use arithmetic, mathematical, accounting and financial tools as they apply to Tuff Shed business
• Experience working in a fast-paced environment, meeting tight deadlines on multiple projects
• Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Must possess a current valid driver's license and a satisfactory Motor Vehicle Report

Education

• High school diploma or equivalent

WHAT'S IN IT FOR YOU?

• An opportunity to join a successful company and be part of the growth of the team!

Our Competitive Benefits And Rewards

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You're more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.