Scheduling Coordinator

Heart to Heart Hospice; Flint (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Heart to Heart Hospice in Georgia is seeking a Scheduler/Coordinator to organize scheduling for patient visits and staff availability. You will work with the Patient Care Manager to resolve issues and update schedules throughout the day, ensuring timely documentation and compliant care delivery.

The ideal candidate has CNA licensure preferred, hospice aide experience, and strong communication and organizational skills, with a valid driver's license and reliable transportation.

Qualifications

• High School Diploma preferred.
• CNA licensure preferred.
• CHPNA certification a plus.
• Experience in EMR a plus.
• One year experience as a Hospice Aide or Nursing Assistant preferred.

Responsibilities

• Utilize the EMR software system to schedule clinical staff patient visits.
• Schedule patient visits according to care plans and staff availability.
• Confer with Patient Care Manager and/or Clinical Supervisor on problems and complaints timely.
• Update and maintain the schedules regularly throughout the day.
• Provide staffing scheduling for sick leave, vacation, long term leave.
• Verify documentation of visits, frequency and duration.
• Schedule new patients for identified services and coordinate with Admissions/Intake.
• Ensure scheduled visits are entered timely.
• Order and maintain patient supply inventory; assist aides with loading.
• Notify PCM of irregularities; monitor punctuality and reliability of staff.
• Communicate and report to Patient Care Manager regarding tardiness or unplanned absences.
• Timely submission of all documentation; conduct business ethically.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Public relations

Organizational skills

Assertiveness

Flexibility

Driver's license

Reliable transportation

Auto liability insurance

Hospice aide scheduling experience

Education

High school diploma preferred

CNA licensure preferred

CHPNA certification a plus

State licensure program requirements respected

Tools

EMR experience

Job description

You can Make A Difference in the lives of others! At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones, during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Hospice Aide Scheduler/Coordinator

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma Preferred.
• If an aide, has successfully completed one of the following:
  • a. Training program/competency eval as specified in §418.76(b)(c)of the Medicare regulations
  • b. Competency eval program that meets §418.76(c)
  • c. Nurse aide training/competency eval program approved by the state and listed in good standing on the state nurse aide registry
  • d. State Licensure program that meets requirements of §418.76(b)(c)
• CHPNA certification a plus
• Experience in EMR a plus
• Licensure: CNA preferred.
• At least one year experience, preferred, as a Hospice Aide or Nursing Assistant in a hospital, nursing home, home health agency, hospice, or long term care facility or completion of Certified Nursing Assistant or Certified Home Health Aide Program. One year experience as an aide scheduler preferred.
• Demonstrates good communication, interpersonal, negotiation and public relations skills
• Demonstrates organization, assertiveness, flexibility, cooperation in performing job responsibilities
• Must have current driver's license
• Must have reliable transportation and provide ongoing valid and current auto liability insurance

ESSENTIAL DUTIES:

• Utilize the EMR software system to schedule clinical staff patient visits
• Schedule patient visits according to care plans and staff availability
• Confer with Patient Care Manager and/or Clinical Supervisor on problems and complaints timely
• Update and maintain the schedules on a regular basis throughout the day, enter scheduling data, create schedules
• Provide staffing scheduling for sick leave, vacation, long term leave
• Verify documentation of information such as completion of visits, frequency & duration of visits
• Schedule new patients for identified services and maintains a close connection with Admissions/Intake for communication of admission needs and staff availability
• Ensure scheduled visits are entered timely
• Order and maintain patient supply inventory; possibly help aides load in their cars
• When frequency is incorrect or missed, notify PCM
• Oversight and tracking of staff in regard to punctuality, assignments and reliability
• Communicate and report to Patient Care Manager regarding tardiness, unplanned, unscheduled Aide Call Ins and otherconfidential findings
• Timely submission of all documentation
• Conduct all business activities in a professional and ethical manner
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.