Scheduling Coordinator

Senior Helpers; Mifflinburg (PA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

Paid vacation and holidays

Job summary

Senior Helpers, based in Mifflinburg, PA, seeks a full-time Scheduling Coordinator to join our in-home senior care team. The role focuses on selecting and coordinating caregivers per care plans, maintaining weekly office hours, and ensuring smooth operations with strong client communication.

The ideal candidate has at least one year in staffing or customer service, experience with healthcare staffing, and excellent multitasking abilities. On-call evenings are required.

Qualifications

• One year minimum in staffing/recruiting or similar.
• Professional experience in customer service.
• Knowledge of healthcare staffing requirements.
• Strong communication and client interaction skills.
• Ability to multitask and work independently.
• Proven problem-solving abilities for scheduling conflicts.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plan information.
• Maintain scheduling 8am–4pm, Mon–Fri.
• Track and record assignments, call-outs, and changes in Matrix Care.
• Communicate staffing needs to Care Manager as client load/location changes.
• On-call rotating evenings; ensure schedule is complete for next business day/weekend.
• Perform other duties as assigned by Care Manager.

Skills

Customer service

Communication

Multi-tasking

Team player

Problem solving

Adaptability

Independent work

Tools

MatrixCare

Phone systems (multi-line)

Job description

Senior Helpersis the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as aGREAT PLACE TO WORK 6 YEARS IN A ROW!

Come join the company voted2023 READERS CHOICEby Harrisburg Magazine forBest Home-Care Company!

We are actively looking fora full timeScheduling Coordinator, based in our Mifflinburg, PA office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Care Manager,select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with theCare Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Benefits:

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insuranceand more after 30 days
• On-Call Pay
• Opportunities for advancement