Scheduling Coordinator

Senior Helpers Parent Account; Mifflinburg (PA); Presencial; USD 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Life insurance

Short-term disability

2 weeks paid vacation

8 paid holidays

On-Call Pay

Opportunities for advancement

Resumo da oferta

Senior Helpers is the nation's premier provider of in-home senior care, recognized as a GREAT PLACE TO WORK for six years. We are seeking a full-time Scheduling Coordinator based in our Mifflinburg, PA office to coordinate caregiver scheduling and support client care plans.

Primary responsibilities include arranging caregivers, maintaining schedules, and communicating with the Care Manager. On-call evenings and opportunities for advancement are available, with benefits after 30 days of

Qualificações

• Minimum of one year in a staffing/recruiting position.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Excellent communication and client interaction skills.
• Ability to multitask in a fast-paced environment.
• Experience using telephones with multiple lines.
• Strong problem-solving abilities for scheduling conflicts.

Responsabilidades

• Select, schedule, and coordinate caregivers based on care plan information.
• Maintain scheduling and ensure coverage for next business day/weekend.
• Track and record in Matrix Care all scheduling events and share with Care Manager.
• Communicate areas of need for additional caregivers to the Care Manager.
• Audit time cards to ensure hours match scheduled hours.
• On-call rotating evenings during the week.
• Perform other duties as assigned by Care Manager.

Conhecimentos

Customer service

Communication

Multitask

Problem-solving

Team player

Telephone handling

Ferramentas

MatrixCare

Descrição da oferta de emprego

Senior Helpersis the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as aGREAT PLACE TO WORK 6 YEARS IN A ROW!

Come join the company voted2023 READERS CHOICEby Harrisburg Magazine forBest Home-Care Company!

We are actively looking fora full timeScheduling Coordinator, based in our Mifflinburg, PA office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Care Manager,select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with theCare Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Benefits:

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insuranceand more after 30 days
• On-Call Pay
• Opportunities for advancement