Scheduling Coordinator

Rochester Regional Health; City of Rochester (NY); Hybrid; USD 26,000 - 34,000; Part time

Job summary

Rochester Regional Health is seeking a part-time registration/scheduling specialist at Unity Hospital in Rochester, NY. The role involves inpatient and outpatient scheduling, registration, insurance verification, and co-pay collection.

The ideal candidate will have medical terminology knowledge and strong computer skills, with HS education and healthcare experience preferred. The position offers a hybrid onsite/remote schedule and opportunities to interact with referring offices.

Qualifications

• HS Graduate or equivalent preferred.
• Two years of health care experience in the area of secretarial, registration, medical billing, and insurance verification preferred.

Responsibilities

• Demonstrates accurate scheduling of all inpatient and outpatient appointments/procedures.
• Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.
• Performs insurance verification using PCEasy, Quicklink, Omnipro, and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
• Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.
• Coordinates patient information mailings.
• Demonstrates the ability to arrange for interpreters for all hearing-impaired patients.
• Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.
• Demonstrates proficiency in downtime procedures.
• Answers telephone promptly, identifies self, and uses proper telephone etiquette.
• Demonstrates respect for patients' rights by maintaining strict confidentiality of patient information and following HIPAA guidelines.
• Communicates changes to the Surgical Schedule and assesses future schedules for gaps; floats to assist others.

Skills

Medical terminology

Strong computer skills

Education

HS graduate or equivalent

Tools

PCEasy

Quicklink

Omnipro

Job description

STATUS: Part-time

LOCATION: Unity Hospital - 1555 Long Pond Road

Rochester, NY 14626

DEPARTMENT: Perioperative Services

SCHEDULE: Mon-Fri - 7:30 am - 4 pm - Hybrid (onsite & remote)

Summary

Inpatient and outpatient scheduling, registration, insurance verification, and co-pay collection.

ATTRIBUTES

• Medical terminology
• Strong computer skills

Responsibilities

• Demonstrates accurate scheduling of all inpatient and outpatient appointments/procedures.
• Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.
• Performs insurance verification using PCEasy, Quicklink, Omnipro, and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
• Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.
• Coordinates patient information mailings.
• Demonstrates the ability to arrange for interpreters for all hearing-impaired patients.
• Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.
• Demonstrates proficiency in downtime procedures.
• Answers telephone promptly, identifies self, and uses proper telephone etiquette.
• Demonstrates respect for patients' rights by maintaining strict confidentiality of patient information and following HIPAA guidelines. Collects and documents information requested by HIPAA requirements.
• Demonstrates professional communication with all customers, including the ability to appropriately handle complaints or concerns expressed by offices.
• Additional Essential Functions for Surgical Services:
• Communicates changes to the Surgical Schedule in a timely manner to the scheduling supervisor or Nurse Manager.
• Assesses future schedules one to three weeks out for dropped blocks, room gaps, and reports such to the scheduling supervisor or Nurse Manager.
• Accepts need to float and/or provide assistance to another registration staff.

Preferred Qualifications

• HS Graduate or equivalent preferred
• Two years of health care experience in the area of secretarial, registration, medical billing, and insurance verification preferred

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay Range

$19.00 - $25.50

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

City

Rochester

Postal Code

14626

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.