Scheduling Coordinator

Neurocare, Inc.; Boston (MA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Neurocare, Inc. in Newton, MA (with multiple Boston-area labs) seeks a Scheduling Coordinator to help patients access diagnostic sleep testing. This role combines outbound/inbound calls, insurance verification, and coordinating with clinical staff to ensure timely appointments.

You will educate patients about testing, obtain history, schedule 20 patients daily, and maintain accurate information across systems. Remote work is possible as needed, with weekend/evening coverage as required.

Qualifications

• 1+ year of customer service experience required
• Medical setting experience preferred
• Bilingual (English/Spanish) preferred
• Strong computer skills including Microsoft Office and quick learning of new software
• High level of organization and accuracy
• Excellent telephone communication and professionalism

Responsibilities

• Heavy phone work: inbound and outbound calls
• Schedule a minimum of 20 patients per day
• Obtain patient history and clinical data prior to appointments
• Educate patients about sleep testing, registration, and study process
• Verify insurance online to ensure compliant billing
• Coordinate with clinical team to ensure staff availability
• Interact with physicians, insurers, and others to address issues
• Report weekly and monthly information for sites
• Perform other duties as assigned

Skills

Customer service

Phone skills

Multitasking

Organization

Excellent communication

Bilingual

Education

HS diploma or GED

Associate’s degree preferred

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

This position can office out of our corporate office in Newton, MA or out of one of our multiple labs across the Boston area. It will also offer the flexibility to work remote as needed.

Scheduling Coordinator

Do you enjoy helping patient’s access important healthcare services?

Are you a problem solver? Detail oriented? Great communicator?

If so, you may be just what we’re looking for!

About the Position

This position is responsible for providing excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing.

Primary duties consist of:

• HEAVY PHONE WORK - Inbound and outbound calls
• Schedule a minimum of 20 patients per day (required very heavy outbound phone work)
• Obtains patient history and all appropriate clinical data prior to appointment
• Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available
• Verify insurance (online) prior to scheduling to ensure compliant billing
• Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services
• Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns
• Reports weekly and monthly information pertinent to assigned sites
• Other duties as assigned

Education and Experience:

• 1+ year customer service experience
• Experience in a medical setting preferred
• HS diploma or GED
• Bilingual (English/Spanish) preferred
• Associate’s or Bachelor’s degree preferred
• Strong multitasking skills between task lists and inbound calls
• Strong computer skills: Microsoft Office and the ability to learn new software quickly
• High level of organization and accuracy
• Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism

This position requires the ability to work 1 weekend day and 1 evening shift per month

About Neurocare

Neurocare, Inc., is the largest employer of Sleep Technologists in the New England area for over 25 years. We are a patient-centric, quality-focused organization. We collaborate with high profile academic medical centers, community hospitals, and physician groups to design and manage state of the art sleep disorder programs. Our strong commitment to uncompromising quality care and customer service has driven our reputation as a leader in the field.

Neurocare, Inc. EOE