Scheduling Coordinator

Focus People; Atlanta (GA); On-site; USD 30,000 - 32,000; Full time

Job summary

Focus People is seeking a Scheduling Coordinator in the Dunwoody, GA area to join a busy scheduling team serving clients across Georgia. The role is full-time, onsite during initial training, with potential for remote work later based on business needs.

Bilingual is strongly preferred, and ASL interpreters may be needed. You will review service requests, match professionals to assignments, evaluate location and client requirements, and maintain accurate records while communicating by phone and

Qualifications

• Proactive and resourceful in a fast-paced scheduling environment.
• Able to prioritize competing requests with strong attention to detail.
• Comfortable handling high call volumes and multi-system workflows.

Responsibilities

• Review new service requests and match professionals to assignments.
• Coordinate appointments across Atlanta and beyond.
• Communicate mainly by phone and email; follow up on responses.

Skills

Bilingual preferred

High organization

multitasking

Tools

Scheduling system

Job description

1. Are you able to work onsite in Dunwoody, GA, Monday-Friday during traditional business hours for at least the initial training period?
2. Do you have at least 2 years of experience in scheduling, dispatch, high-volume customer service, call center, logistics, healthcare scheduling, or a similar fast-paced coordination role?
3. Are you comfortable handling frequent phone calls while working in multiple computer systems and managing several priorities at the same time?

Scheduling Coordinator - Bilingual

Focus People is hiring a Scheduling Coordinator for a growing Atlanta-area company that provides professional services to organizations throughout Georgia.

This client assists people in multiple countries. Bilingual is strongly preferred. They also have a need for ASL interpreters.

This is a great fit for someone who enjoys solving puzzles, coordinating lots of moving pieces, talking with people, and figuring things out without needing someone to give them every answer.

Pay: $22-$23/hour
Location: Dunwoody, GA
Schedule: Full-time, Monday-Friday, 8 am - 5 pm
Work Arrangement: Onsite during the initial training period. There may be an opportunity for remote work in the future based on business needs and performance, but remote work is not guaranteed.

What You'll Do

You'll work as part of a busy scheduling team coordinating professionals for appointments throughout the Atlanta area and beyond.

Your day will include:

• Reviewing new service requests
• Matching the right professional to each assignment
• Evaluating location, experience, availability, client requirements, and rates
• Sending assignment offers and confirmations
• Following up by phone when someone hasn't responded
• Managing multiple active requests at the same time
• Responding to changes and unexpected scheduling issues
• Communicating primarily by phone and email
• Researching information in the company's scheduling system
• Keeping accurate records while working quickly
• Helping the team make sure client requests are filled on time

The work can be repetitive, but every assignment is a little different, so strong attention to detail and good judgment matter.

What We're Looking For

We're looking for someone who is:

• Proactive and resourceful
• Comfortable making decisions
• Extremely organized
• Able to work quickly without losing accuracy
• Comfortable with high call volume and frequent interruptions
• Good at figuring things out before immediately escalating a question
• Tech savvy and able to learn unfamiliar software
• Warm, patient, and professional on the phone
• Comfortable communicating with people from many cultures and backgrounds
• Able to stay calm when several things need attention at once

Experience That Could Be a Great Fit

Transferable experience may include:

• Airline customer service
• Dispatch
• Logistics or transportation coordination
• Medical or healthcare scheduling
• Call center/customer service
• Service scheduling
• Staffing coordination
• Administrative operations
• Other high-volume customer-facing environments

Technology

The company currently uses an established scheduling platform with a lot of information and functionality. It isn't the newest or simplest system, so you should be comfortable learning technology, navigating multiple screens, and finding the information you need.

What Success Looks Like

Successful people in this position:

• Take ownership of problems
• Ask good questions but don't need constant direction
• Know how to prioritize competing requests
• Build strong working relationships
• Remain productive in a fast-moving environment
• Balance speed with accuracy
• Stay friendly and helpful, even when things get hectic

EEO Statement

Focus People is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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