Patient Service Representative - AKRON EAST

Akron Children's Hospital; Akron (OH); On-site; USD 20,664 - 28,929; Part time

Job summary

Akron Children's Hospital is seeking a Part Time Patient Service Representative to deliver a comprehensive set of business, financial and appointment-related services. You will greet patients, handle co-pays, schedule visits, and help ensure a positive patient experience.

Key duties include maintaining front desk operations, managing communications, and ensuring HIPAA compliance while supporting office tasks and cross-coverage as needed.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience in a healthcare environment is preferred.
• Experience with a computerized scheduling system is preferred.
• Knowledge of medical terminology is preferred.
• Excellent interpersonal and organizational skills are essential.
• Ability to perform basic math for processing co-pays.

Responsibilities

• Greet patients and families and respond promptly and caringly to questions and requests.
• Perform at-patient visit duties including co-pay collection and patient tracking.
• Schedule visits or diagnostic testing using hospital procedures.
• Manage third-party payors and co-pay collections.
• Maintain front desk inventory and support office duties.
• Ensure HIPAA compliance and overall department appearance.
• Provide cross coverage as needed and participate in teams.

Skills

Interpersonal skills

Organizational skills

Phone/face-to-face communication

Medical terminology knowledge

Basic math for co-pays

Microsoft Office (Outlook, Excel, Word

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Part Time, 24 hours/week

Days Variable Schedule

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite