Scheduling Coordinator

Akron Children’s Hospital; Akron (OH); Remote; USD 17,000 - 26,000; Full time

Job summary

Akron Children’s Hospital is seeking a Scheduling Coordinator to manage complex appointment requests and coordinate patient needs with availability. The role requires extensive phone communication, data entry, and independent work in a fast-paced setting.

Qualifications include a high school diploma or GED and at least two years in patient registration, scheduling, or customer service. Strong written and verbal communication are essential, with familiarity in medical terminology preferred.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in patient registration, scheduling, and/or customer service.

Responsibilities

• Enters and validates medical, demographic, insurance, and financial data in the system, creating accurate appointments.
• Provides support and back-up assistance as needed.
• Handles patient inquiries regarding physicians and services.
• Identifies the need for interpreter services and schedules accordingly.
• Meets productivity and quality standards per departmental goals.
• Collaborates with staff system-wide to improve patient experience.
• Maintains a clean, organized work area.
• Cross-trains to perform other duties as assigned.

Skills

MS Office

Multi-line phone

Epic software

Keyboarding

Attention to detail

Written and verbal communication

Education

High school diploma or GED

Job description

Full Time (40 hours per week)

M-F (Must be able to work as early as 7:00am and as late as 6:00pm)

Includes working a Saturday from 8:00am to 12:00 noon approximately every 5 weeks

Summary

The scheduling coordinator role is responsible for coordinating services between patient's needs and availability. The role handles complex appointment requests and requires extensive telephone communication, customer interface, and the ability to handle multiple priorities while working independently in a fast-paced environment.

Responsibilities

1. Enters and validates medical, demographic, insurance, and financial data in a timely manner in the appropriate system, along with creating accurate appointments.
2. Provides support and back up assistance as deemed necessary.
3. Handles a wide variety of patient inquiries regarding physicians and services.
4. Identifies the need for and accurately schedules interpreter services.
5. Meets productivity and quality standards as stipulated by departmental goals.
6. Functions as an integrated team member and works collaboratively with other staff across the system to improve patient experience.
7. Maintains a clean and organized work area.
8. Will be cross-trained to perform other duties as assigned.

Technical Expertise

• Demonstrated ability to use PCs (and toggle between multiple applications), MS office, and multi-line phone experience preferred. Epic software experience is preferred.
• Keyboarding/data entry skills required.
• Organization skills with attention to detail required.
• Notable client service, communication, and relationship building skills required.
• Ability to function both independently and as a team player in a fast-paced environment required.
• Must have strong written and verbal communication skills and excellent spelling.

Education and Experience

• High school diploma or GED required.
• Minimum 2 years of experience in patient registration, scheduling, and/or customer service is required.
• Basic knowledge of medical terminology is preferred.

Full Time

FTE: 1.000000

Status: Remote