Patient-First Scheduling Coordinator

Orlando Health, Inc.; Orlando (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Life Insurance

Parental Leave

Education benefits

Job summary

Orlando Health Medical Group is seeking a Scheduling Coordinator to liaison with physicians, patients, and surgical teams to schedule, reschedule, and cancel tests and procedures. The role emphasizes accurate scheduling criteria and proactive customer service.

The position requires a high school diploma and completion of the medical terminology course within 90 days. prior healthcare or retail customer service experience is preferred, with solid computer skills and professional communication.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.

Skills

Customer service

Telephone etiquette

Computer skills

Education

High school diploma or equivalent

Orlando Health medical terminology course

Job description

Orlando Health Medical Group is seeking a Scheduling Coordinator to liaison with physicians, patients, and surgical teams to schedule, reschedule, and cancel tests and procedures. The role emphasizes accurate scheduling criteria and proactive customer service.

The position requires a high school diploma and completion of the medical terminology course within 90 days. prior healthcare or retail customer service experience is preferred, with solid computer skills and professional communication.