Front Office Assistant

Florida Medical Clinic Orlando Health; Saint Petersburg (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Orlando Health in Saint Petersburg, FL, seeks a front office assistant to support ambulatory/physician office operations. You will handle patient registration, appointment scheduling, referrals, and records requests under supervision.

The role emphasizes accurate data collection, compliant processes, and professional interactions with patients and families. A high school diploma and at least 6 months in a clerical or customer service setting are expected.

Qualifications

• High School diploma or equivalent required.
• 6 months of clerical, office or customer service experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Schedules patient appointments according to protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Ensures compliance with Orlando Health policies, ADA and FMLA where applicable.
• Operates office equipment and handles telephone calls professionally.
• Contributes to patient satisfaction and punctual attendance.
• Participates in Quality Assurance activities as assigned.
• Supports billing services as needed.

Skills

Customer service

Telephone support

Data entry

Scheduling

Education

High School diploma or equivalent

Job description

Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting