Scheduling Center Professional

Full Package Media; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Professional espresso machine

Snacks and occasional meals

Office dog

Filtered water on tap

Strong team vibe

Job summary

A dynamic real estate media production company in Addison, TX is looking for a motivated individual to master their scheduling center. This role involves ensuring customer satisfaction, booking shoots, and maintaining a positive office environment. The ideal candidate will have a passion for people, a positive attitude, and a willingness to learn. Join a small yet powerful team committed to delivering excellent customer service and enjoy perks like snacks, a professional espresso machine, and a welcoming office dog.

Qualifications

• Interest in photography, videography, or real estate; no experience required.
• Coachable and willing to follow systems and processes.

Responsibilities

• Take orders and book shoots via phone and email.
• Deliver exceptional customer experiences.
• Assist photographers with logistics as needed.

Skills

Ambition

Positive attitude

Proficient with computers

Tools

Zendesk

Job description

When you talk to someone, they’re the most important person in the room. You wake up wondering what today’s challenge is. People can tell you’re happy just by listening to your voice. …and that charm rubs off on everyone around you. If this sounds like you, keep reading!

About the Role

We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are 100% satisfied.

About Full Package Media

Full Package Media is a real estate media production company located in Addison, TX. We provide high-quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. Since 2016, we have served thousands of homes for major real estate brands like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is committed to creating a flawless customer experience, as reflected in our hundreds of 5-star reviews on Google.

Perks and Benefits

• Professional espresso machine for your coffee and latte needs
• Snacks and occasional meals provided
• Office dog to welcome your pets and join in games of tug
• Filtered water on tap
• Strong team vibe — small yet powerful team where everyone knows each other

Requirements and Qualifications

• Ambition and a desire to succeed and grow
• Interest in photography, videography, or real estate; no experience required
• Coachable and willing to follow systems and processes
• Resilient in overcoming rejection and objections
• Proficient with computers and logical planning
• Experience with Zendesk is a plus
• Positive attitude and good vibes only
• Punctuality and professional appearance
• Belief in providing excellent customer service
• Reliable transportation and residence in the Dallas/Ft. Worth Metroplex
• Ability to work in our office environment

To be considered, include the phrase “I am the scheduling wizard!” in the first line of the second paragraph of your application as a sign of attention to detail.

Responsibilities

1. Take orders and book shoots via phone and email.
2. Process edit requests, manage concerns, and respond to inquiries.
3. Own issues and find solutions.
4. Learn our products thoroughly and recommend suitable options to customers.
5. Deliver exceptional customer experiences.
6. Assist photographers with logistics as needed.
7. Help automate processes and suggest improvements.
8. Maintain a positive, energetic office environment.

FAQs

What if I lack customer service experience? No problem! Just bring a positive attitude and willingness to learn — we will teach you the rest.

Is there earning potential? Yes! We offer an up-sell program that allows you to earn more based on sales.

Want to see our work? Visit: www.FullPackageMedia.com

If you're ready to apply, go to www.FullPackageMedia.com and click on the Careers tab!