Scheduling Center Specialist

Full Package Media; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Competitive salary

Flexible schedule

Espresso machine

Snacks and meals

Office dog

Filtered water

Strong team vibe

Job summary

Full Package Media in Addison, TX is seeking a diligent, coachable scheduling assistant to book shoots, handle client inquiries, and ensure 100% customer satisfaction. You will coordinate with photographers, manage edits, upsell products, and contribute to a high-energy, friendly team environment in the Dallas area.

Ideal candidates are tech-savvy, punctual, have a positive attitude, and enjoy real estate media. You must be able to work in the office and reside in the Dallas–Fort Worth area.

Qualifications

• Must be coachable and follow systems and processes.
• No experience needed in photography/real estate, but interest required.
• Excellent computer skills; typing preferred over cursive.
• Strong scheduling and planning abilities.
• Punctual, well dressed, and reliable transportation.
• Dallas/Ft. Worth resident and able to work in office.
• Zendesk experience is a plus.

Responsibilities

• Take orders and book shoots via phone and email.
• Process edit requests, manage concerns, respond to inquiries.
• Own issues and find effective resolutions.
• Learn Full Package Media products and upsell where suitable.
• Deliver outstanding customer experiences at all times.
• Provide logistical help to photographers as needed.
• Assist in automating processes and suggest improvements.
• Contribute to a positive, high-energy office vibe.

Skills

Ambition

Photography interest

Coachable

Resilience

Tech-savvy

Scheduling skills

Zendesk

Positive attitude

Punctuality

Customer service

Dallas/DFW resident

In-office work

Job description

Benefits

• Paid time off
• Competitive salary
• Flexible schedule

When you talk to someone, they're the most important person in the room.

You wake up wondering what today's challenge is.

People can tell you're happy just by listening to your voice.

…and that charm rubs off on everyone around you.

If this sounds like you, keep reading!

We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied.

About Full Package Media

Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers' team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google!

Perks/Benefits

• Paid Time Off
• Professional Espresso Machine - let coffee and lattes power you through the day
• Snacks and occasionally meals provided
• Office dog always ready to accept your pets and an occasional game of tug
• Filtered water on tap
• Strong team vibe - our team is small yet powerful! You will know everybody and you won't just be a number in the system.

Requirement/Qualifications

• Ambition - Our team rocks and loves to achieve and succeed! If you don't have fire in the belly when it comes to winning and growing - move on!
• A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit.
• Must be coachable and willing to follow systems and processes
• Must be able to bounce back from rejection and overcome objections.
• Must be great with computers - you think typing is easier than writing cursive
• Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order.
• Zendesk experience - not necessary, but a huge plus!
• Have a great attitude - you are a good vibes only type of person
• Always be punctual and well dressed - there is zero tolerance for lateness
• Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them
• Have reliable transportation and live in the Dallas/Ft. Worth Metroplex
• Must be able to work in our office - get out of the house and smell the roses! You'll love your coworkers and team at FPM!
• If this sounds like it's right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type "I am the scheduling wizard!" Seriously. We will only consider applicants that include this which demonstrates attention to detail.

Duties and responsibilities

• Take orders and book shoots for clients over the phone and through email.
• Process edits requests, manage concerns, and respond to general inquiries.
• Take ownership of issues and find resolutions
• Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs.
• Deliver an outstanding experience to customers at all times.
• Provide logistical assistance to photographers as needed.
• Assist in automating processes and suggest improvements as areas of opportunity are identified.
• Contribute to the positive vibe and high energy in the office!

Frequently Asked Questions

• What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest!
• Do I have the opportunity to earn commission? Yes! Yes! Yes! We have a great up-sell program that allows you to earn more when you sell more. The sky is the limit!
• Can I see an example of what Full Package Media does? Sure! Visit: www.FullPackageMedia.com