Scheduling Center Agent

Aspen Dental; Phoenix (AZ); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with match

Job summary

Aspen Dental is seeking a Scheduling Center Agent in Phoenix to collaborate with patients and schedule appointments, providing critical access to dental care. This full-time/part-time role offers a path for growth and a chance to impact lives through compassionate service.

You will handle inbound calls in a fast-paced environment, communicate clearly, and utilize trained sales and customer service techniques to meet appointment goals. A quiet, HIPAA-compliant workspace is required.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Spanish-English bilingual candidates encouraged to apply.

Responsibilities

• Schedule patient appointments as the first point of contact.
• Answer high-volume inbound calls with professionalism and empathy.
• Listen to patient needs and use customer service techniques to set appointments.
• Perform additional duties as assigned by Call Center Leadership.

Skills

Customer service

Communication skills

Bilingual Spanish/English

Tech proficiency

Education

High School Diploma or equivalent

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties:

• Work with patients to schedule appointments,as the first point of contact for new patientscalling to book an appointment orlearn about Aspen Dental services
• Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns
• Listen empathetically and think critically to understand patient needs, use trained salesand customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team

Job Requirements:

• High School Diploma or equivalent required
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal and consumer driven environment
• Communication skills, with the ability to speak clearly and professionally
• Tech-savvy - Ability to navigate provided technology efficiently
• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPPA compliant, private workspace
• Some evening and weekend scheduling availability required
• Spanish-English bilingual candidates are encouraged to apply. Additional compensation is offered for designated Spanish-speaking roles.

Compensation and Benefits:

• Pay rate: $15.50 /per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Various full and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K – with generous company match