Bilingual Scheduling Center Agent

Aspen Dental; Phoenix (AZ); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health, Dental andVision

Paid time off

401K – company match

Job summary

Aspen Dental is seeking a Spanish bilingual Scheduling Center Agent to work from home, coordinating patient appointments and providing essential access to care. This role supports our mission of improving dental health with affordability and transparency.

The position offers both full-time and part-time options with virtual training available. The agent will handle inbound calls, communicate clearly in both English and Spanish, and maintain HIPAA-compliant private workspace.

Qualifications

• High School Diploma or equivalent required.
• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience preferred, especially in call center/retail/hospitality.
• Desire to succeed in a fast-paced, goal-driven environment.
• Strong communication skills, clear and professional.
• Tech-savvy with ability to navigate provided technology.
• Must have wired internet with at least 100 Mbps download and 10 Mbps upload, within 6 feet of router.
• Quiet, HIPAA-compliant private workspace.
• Some evening and weekend scheduling availability.

Responsibilities

• Schedule appointments with patients as the first point of contact for new patients.
• Answer inbound calls in a high-volume environment with empathy and professionalism.
• Listen to patient needs and apply sales/customer service techniques to set appointments.
• Perform additional duties as assigned by Call Center Leadership.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Tech-savvy

Education

High School Diploma or equivalent

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties:

• Work with patients to schedule appointments,as the first point of contact for new patientscalling to book an appointment orlearn about Aspen Dental services,

• Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns

• Listen empathetically and think critically to understand patient needs, use trained salesand customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals.

• Additional duties as assigned by the Call Center Leadership team

Job Requirements:

• High School Diploma or equivalent required

• Must be professionally proficient in both English and Spanish

• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred

• Desire to succeed in a fast-paced, goal and consumer driven environment

• Communication skills, with the ability to speak clearly and professionally

• Tech-savvy - Ability to navigate provided technology efficiently

• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload

• Must have a quiet, HIPPA compliant, private workspace

• Some evening and weekend scheduling availability required

Compensation and Benefits:

• Pay rate: $1 7 . 0 0 /per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days.

• Various full and part-time shifts available

• Comprehensive Health, Dental and Vision insurance offerings

• Paid time off

• 401K – with generous company match

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